How can you make the most out of social networking sites when selling goods online? Open Access BPO, a leading call center company in the Philippines, shares tips on how to make social commerce efforts successful. Millions of revenues generated from the Internet come from social commerce channels, particularly social networking sites or SNS. This […]
In 2012, the Philippines saw the boom that the healthcare information management market brought to the country’s outsourcing industry, contributing a significant percent to the overall 2012-2013 revenues earned by Philippine-based outsourcing firms. This success further cemented the country’s position in the global knowledge process outsourcing (KPO) industry and paved way for other industries to […]
When people hear the term “customer service,” the first thing that would come to their mind are outsourcing, call center, the Philippines, India, or other words that have become synonymous to customer care. This is because phone lines, along with email, live chat, and more recently, social media, are common channels that people use to […]
These customer services shortcuts should encourage firms providing call center services in the Philippines and other outsourcing hubs to be more proactive and accessible. They also motivate businesses to elevate the level and quality of their services.
Any Philippine call center can cater to British and American customers. Here’s what these contact centers have to know about them. Call center companies in the Philippines play a crucial role in providing customer service to clients from various corners of the world. Among the diverse clientele, British and American customers stand out due to […]
Online retailers have been helping back office outsourcing in the Philippines and other major offshoring capitals thrive through the various types of e-commerce services they entrust to BPO firms. This relationship showed immense growth during the onset of social commerce. Open Access BPO explains how social commerce works and the types of activities involved there.
New hires want more than just enticing freebies to stay loyal and stay longer in the company. For those involved in the call center business, particularly in top outsourcing destinations like the Philippines, managers should directly participate in the orientation of new agents. Employee attrition is not a new issue in the call center outsourcing […]
Outsourcing in the Philippines and other top offshore destinations has become a solution for merchants who are in need of aid in creating an e-commerce website. Open Access BPO enumerates the components that outsourcing firms contribute to empower a launching online store. An e-commerce transaction is played by three important roles: the customer, the e-commerce […]
What are the secrets to outbound sales success? Open Access BPO, an outsourcing firm with almost a decade of telemarketing experience, shares some tips about closing deals over the phone. Closing a sale face-to-face with a client can be quite a challenge. On the phone, it can be twice as challenging since the agents have […]
What should social media marketers and customer service representatives know about the biggest social network? Open Access BPO shares two important Facebook facts. Social media marketers who execute campaigns on the largest social network want to ensure two things: that they are heard and that their activities are free from threats. That’s why it’s imperative […]