One common telemarketing strategy used by most companies in gaining leads is cold calling. Open Access BPO, a leader in business process outsourcing in the Philippines, explains how telemarketing agents can effectively carry out this process by avoiding some common mistakes.
Data service outsourcing is undeniably a rising trend among businesses that deal with sensitive data management processes and information storage functions. Outsourcing does not only reduce operational costs, it also guarantees companies efficient management and processing of high volumes of data, which when done in-house can be very time consuming and can drain resources. In […]
Landing pages are very crucial in fulfilling one’s goal of generating new leads. The moment a prospective customer reaches your website’s landing page, everything found there can influence his decision to continue browsing your site and possibly do business with you. Open Access BPO shares a few tips on how optimize your site’s landing page. […]
For several reasons, content marketing can be a very powerful tool in increasing a brand’s online visibility. The assumption that customers don’t care about content is wrong. Outsourcing service providerย Open Access BPO understands that with strategic content production, one can establish a personal connection with the prospective customers since materials are tailored to their fields […]
A Makati City Representative has submitted two bills that aim to make night shift premium and the overtime pay of business process outsourcing (BPO) workers free from any tax computation. Open Access BPO, a provider of call center outsourcing services, shares the rest of the story.
What brings people to the social networking page of their favorite brands? More importantly, how does a digital connection affect their consumer behaviors? Open Access BPO, a leading provider of Philippine call center services, presents dissected reasons behind a consumer’s decision to follow brands online. Brands that maintain a social media presence as an alternate […]
What do outsourcing relationships need in order to survive? Practically, both parties need to allot sufficient funding on the outsourcing endeavorsโthe client investing money to keep the vendor’s operations going and keep the resources (manpower, skills, facilities) in top shape. In return, the investor reaps bigger profits and stronger customer ties, thanks to the vendor’s […]
Multilingual call center services and KPO are two of the fastest rising subsets of outsourcing today. Like them, will media process outsourcing catapult its way to a high position in the industry? Media process outsourcing (MPO) is a relatively new segment of the outsourcing industry that is making buzz. This is because of the increasing […]
The House of Representatives is nudging Philippine outsourcing providers to raise the compensation that business process outsourcing (BPO) employees take home when assigned to work during the graveyard shift.
Every leading call center company in the Philippines recognizes the value of customer satisfaction in gaining a competitive advantage in the industry. Customer satisfaction is driven by the excellent service and the experience people get from the agents, and in turn, it drives the loyalty of the market the contact center serves. Customer satisfaction is […]