Moderating the user-generated content submitted to your website is part of your duty as the business owner, so why should visitors and submitters take part in the moderation practices? Open Access BPO explains the benefits of having a participative online community.
Aside from stronger customer ties, what other benefits can multilingual call center agents bring to a business? Open Access BPO explains how linguistic and cultural diversity can propel companies to greater heights. Multilingualism is a marketable skill, especially in the call center outsourcing industry where effective communication is among the main duties that multilingual technical […]
Outsourcing web services is greatly helpful in keeping your brand’s strong digital presence. How helpful is it? Read on here. Websites, web applications, and other web services play a pivotal role in attracting and engaging customers. However, developing and maintaining these web services can be a complex and resource-intensive task. This is where outsourcing web […]
For most companies, call center analytics have become instrumental in elevating customer satisfaction. For those in the healthcare industry, it’s more than just a tool for improving customer service quality. Open Access BPO points out how analyzing big data can benefits healthcare providers. Analytics has undeniably helped companies understand consumer behaviors and preferences, enabling them […]
There are several things to consider when choosing equipment and software for outbound sales, inbound customer service, multilingual support, and other call center services. Open Access BPO shares some of the steps that outsourcing firms take to make technology a worthwhile investment.
The business process outsourcing industry (BPO) continues to play a significant role in reconstructing the Philippines from economic ruins to a thriving Asian nation. Open Access BPO reports about the upcoming growth of the country, as predicted by a top economist.
Who isn’t using Facebook to generate leads nowadays? Brands are wising up by taking their lead generation efforts to where they engage with their market the mostโon social media sites. Join the crowd of successful marketers by applying Open Access BPO’s lead generating tips for social networks. A Hubspot study revealed that 52% of all […]
Open Access BPO lists down the types of companies that commonly outsource call center services to the Philippines. If your business is under any of these sectors, you might want to consider subcontracting your business processes to a third party company to get access to experts.
These days, both personal and corporate secrets can easily be exposed with just a few tweaks on a poorly protected database. Businesses need to be honest with their dealings so that none of their actions can be used against them. Letting the public access non-sensitive procedures makes a company transparent, but can this guarantee authenticity? […]
How can live chat representatives engage with customers better? Open Access BPO gathered some tips to optimize chat sessions.