Open Access BPO understands the need to align marketing activities with sales strategies. Here, we’ll explain why the two units must work as one. Sales and marketing, although both aim to increase revenues, are two different activities. They have different goals, processes, and roles that propel a business to success if aligned properly. Once united, […]
Analytics applications are valued solutions across industries because of the insight they provide. Open Access BPO lists down the types of analytics solutions that could help other multiservice firms fine-tune their performance according to consumer behavior.
Mishandling research data and client information could lead to damaging consequences. That’s why Open Access BPO provides data services to alleviate transcribing and info sorting tasks from busy businesses.
Open Access BPO offers a wide range of business solutions that could help your company in many ways. But before outsourcing any task, you should first analyze which among the offered services could truly help your business.
In versatile outsourcing firms like Open Access BPO, outbound call center agents can perform duties beyond sales. Outbound call centers are usually associated with telemarketing. While this is indeed one of the usual services provided by outbound call centers, they also handle other processes that are under customer service. Thus, outsourcing to one can give […]
Email customer support is one of the tried and tested channels that your brand should optimize. Here’s how you can do it. As customers increasingly turn to digital channels for interactions, email customer support becomes a vital component of your customer service strategies. In fact, email has stood the test of time when it comes […]
All-around outsourcing firms like Open Access BPO expand by penetrating new markets such as the finance and accounting industry. Clients planning to outsource services under this trade must know the main end-to-end processes that offshore companies can help them handle. The financial services industry is one of the biggest markets that Philippine-based business process outsourcing […]
In business process outsourcing (BPO) firms like Open Access BPO, employees are the main asset while technologies only serve as supporting resources. Will robotic automation reverse this hierarchy any time soon?
What key performance indicators can you apply to a live chat support team? Let’s see some of the KPIs used by Open Access BPO’s non-voice customer service unit. A live chat support team is, in a manner of speaking, like a call center teamโ they both attend to chat customers and provide solutions to product-related […]
A customer relation management (CRM) software helps a company monitor and manage every interaction they have with existing and potential customers. While call center outsourcing firms mainly use this to organize their customer databases, CRM also helps telemarketing contact centers boost sales.