Research firm MarketsandMarkets released a trends and forecasts report, which estimated the growth of the global healthcare information management (HIM) market and its effect to call centers in the Philippines...
Computer Weekly listed the Philippines as one of the top five outsourcing destinations to watch, and the technology used by call centers in the Philippines is a key factor that...
The Philippines enjoys a top spot in the outsourcing market, but call center recruitment remains a challenge. Find out why and more here. The call center industry in the Philippines,...
Every Philippine call centerย should highly prioritize time management. Being able to properly manage a schedule is the key to every productive business operation. But what makes it even more important...
There are common work distractions in every call center in the Philippines that could cost a business its customers and profits if left unfixed. Market research firm uSamp claimed this...
Call centers in the Philippines surpassed international counterparts in terms of outsourcing conduciveness, helping three of the seven ranked Philippine cities advance their position in the 2014 Tholons International Top...
Dealing with rude representatives is among the top five call center pet peeves that cause customers to leave a call and, in worse cases, your brand. Philippine call center agents...
Understanding the patience level of customers allows call centers in the Philippines to lessen, if not totally eliminate, the abandonment rate of calls. This significantly helps improve the quality of...
Just like in every business, the voice support representatives are the lifeblood that keeps a Philippine call center running. The welfare of your employees is important because if their performance...
It started with an appointment. Every sale made by business-to-business call centers in the Philippines wouldn’t have happened if it wasn’t for the successful appointment that transpired ahead of the...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.