The Philippine Long Distance Telephone Company (PLDT) has completed the installation of the 150-kilometer submarine fiber optic cables, which is great news for every business operating a call center in...
With a reputation for giving excellent customer service, businesses and consumers alike have high expectations for every Philippine call center. The moment they pick up their phone to either inquire...
“There’s no better investment than customer experience.” This is perhaps the philosophy that keeps call centers in the Philippines on their feet and enables them to lead Asia’s outsourced voice-based...
The outsourcing industry, led by call centers in the Philippines, has once again helped the country’s property sector land a spot in Asia’s real estate investment rankings. According to the...
It is a must for ever call center in the Philippines to adhere to international laws and standards to guarantee that calls are delivered with quality and with consideration of...
Having a monotonous type of work can cause one to lose productivity, which is a common hindrance to cubicle dwellers including Philippine call center agents.
It was recently reported that call centers in the Philippines are set to lead the business process outsourcing (BPO) race in the Association of Southeast Asian Nations (ASEAN) region. It...
Call centers in the Philippines showed support for the Philippine senate’s push for “Magna Carta for Call Center Workers,” which allows voice service workers to organize unions and work under...
Philippine call centers have a reputable status in the global outsourcing industry because of how they excel in the realm of customer service. Ever since the Philippines gained momentum against...
Philippine call centers vary in terms of service delivery and management practices, but there are certain traits that call centers in the Philippines commonly have. These assets are what make...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.