Earlier in January, the Philippine Congress predicted that the local business process outsourcing (BPO) industry, particularly its Philippine call center segment, will be a major source of employment this year....
Knowing the customers is one of the basics of customer service. This is perhaps the first step that call centers in the Philippines take when implementing any voice service, particularly...
The $8.7-billion revenues generated by call centers in the Philippines in 2012 will experience a 19% increase for 2013, according to Contact Center Association of the Philippines (CCAP) President Benedict...
Considering the overall investment of outsourcing companies and the high stakes of customer support when considering client retention, a call center in the Philippines cannot operate without teamwork. Customer support...
The Standard Chartered Bank is positive about the Philippine economy’s imminent albeit slow growth, and it points out the success of Philippine call center firms as one of the contributing...
If you’re planning to outsource to a call center in the Philippines, what specific location would you choose? Initially, major central business districts like Makati and Ortigas would likely cross...
Mistakes are inevitable, but not taking action to correct those is inexcusable. That s why call centers in the Philippines try not to make room for errors because they know...
The Philippines and China are two countries that come to mind when outsourcing to a call center. Here’s what each country has to offer. As a business owner looking to...
As one would assume, a major challenge facingย Philippine call centersย is the ongoing defense of their respective reputations amid a plethora ofย false assumptions associated with the outsourcing industry. As with any...
The business process outsourcing (BPO) industry, led by Philippine call center companies, is set to heighten the demand for office spaces in top business districts following the 10% against the...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.