Category: Call Center Agents

Call Center Agents Culture Customer Experience Performance Management

Why Creativity Is Important in the Call Center

Every successful call center has a team that goes beyond the scripted responses and conventional methodologies. This is one area where creativity manifests itself. Call center creativity, in its truest...

By JV Razal

February 19, 2024

Call Center Agents Weekend Link Roundup

WEEKEND LINK ROUNDUP | The Role of Call Center Leadership in Elevating CX

How Great Leadership Can Help a Business Have Loyal Customers Successful brands excel in customer experience through exceptional leadership. It defines and sets the tone for everything that happens in...

By Luis Anthony Oliveros

September 29, 2023

Call Center Agents Customer Experience Employee Engagement Weekend Link Roundup

WEEKEND LINK ROUNDUP | How Call Centers Hire for CX Excellence

Recruitment 101: Attracting High-Performing Call Center Agents Call center leaders want only the best talents for their team, but the best talents are also looking for the best experiences from...

By Luis Anthony Oliveros

June 23, 2023

Call Center Agents Culture Diversity Employee Engagement

The Power of Inclusion: How Inclusive Hiring Helps Multilingual Call Centers Build Customer Relationships

Inclusivity is about making sure everyone feels welcome and valued, no matter who they are or where they come from. It means giving everyone a fair chance to participate and...

By JV Razal

June 14, 2023

Call Center Agents Technical Support

How to Hire Great Technical Support Agents

To consumers, technical support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they’re using. We’ve all...

By Luis Anthony Oliveros

August 8, 2022

Call Center Agents Call Center Industry Employee Engagement

How Open Access BPO Hires Stellar Customer Service Representatives

Building an expert team of customer service representatives can be challenging for any call center recruiter. Yes, you’ll get plenty of applicants, but finding the right people won’t be as...

By Luis Anthony Oliveros

August 3, 2022

Call Center Agents Employee Engagement Event Open Access BPO

The Road to a Diversified BPO Workplace

Multiculturalism is an indelible part of Open Access BPO’s daily operations. Our global offices in the Philippines, China, Taiwan, and the US house multilingual talents from different backgrounds. We embrace...

By Luis Anthony Oliveros

August 3, 2021

Call Center Agents Call Center Industry Customer Experience Customer Support

How can an e-commerce business survive the holiday madness?

In less than a month, millions of Thanksgiving turkeys will grace banquets and signal the much-awaited Black Friday and Cyber Monday shopping bonanzas. With price slashes often too good to...

By Audrey Reyes

October 13, 2019

Call Center Agents Call Center Industry Culture Employee Engagement Event Open Access BPO Performance Management

Open Access BPO launches employee leadership training program

Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees...

By Wendy Pilar

August 3, 2019

Call Center Agents Customer Experience Customer Support

Using the Right Tone of Voice to Enhance Customer Service

Once, during a meeting, my colleagues got into a heated discussion, not because they were on opposing sides, but because they misconstrued the tone each other used. Emotions inevitably rose,...

By Connie Lansangan

July 17, 2018

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