Table Of Contents The Growing Demand for Secure Multilingual Outsourcing The Risks of Unsecured Outsourcing Why Secure Multilingual Outsourcing is Essential Securing Customer Data in a Multilingual Environment How Secure...
Table Of Contents Why Choose an Outsourced Call Center Partner? Long-Term Impact of a Collaborative Partnership Evaluating Your Customer Experience Strategy When is it Time to Upgrade Your CX Strategy?...
The year 2025 presents a pivotal moment for customer experience (CX). Its future hinges on a delicate balance: leveraging technology to enhance efficiency while preserving the irreplaceable value of human...
The holiday shopping season is upon us! It’s a season ecommerce brands must gear up for all the online shopping and customer engagements that go with it. In this season...
Forging a successful social media customer service strategy is essential for building lasting customer relationships and thriving in the competitive online landscape. Social media transcends mere marketing; it has become...
Customer experience (CX) has been undergoing quick significant changes since the COVID-19 pandemic as consumers continue to shift from brick-and-mortar shopping to ecommerce. What does this mean for businesses? Obviously...
The interactive entertainment industry is one of many booming markets that rely on call center service providers for game development and consumer support needs. The sector has been shaping outsourcing...
As customer expectations continue to evolve, businesses must constantly evaluate and upgrade their customer experience strategies to stay ahead of the curve. With the right customer experience strategy, you can...
How a 24/7 Call Center Handles a High Call Volume During the Holidays The normal call volume of a 24/7 call center can increase rapidly during the holiday season. Customer...
‘Tis the season when people scramble to buy gifts, plane tickets, vacations, and lots of food. These people, of course, would include you and your customer support service team. Now,...
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.