Open Access BPO lists down the types of companies that commonly outsource call center services to the Philippines. If your business is under any of these sectors, you might want...
Average handle time (AHT) is a common and important metric in almost every Philippine call center because it can determine how efficient the agents are in solving problems and answering...
The Department of Science and Technology (DOST) will be launching a workshop series aiming to equip the rural workforce with skills necessary for the sectors of outsourced IT, back office,...
The decision to avail customer service outsourcing services is a question that even hospitality businesses face. Some may see it as an absurd decision because the kind of services that...
Philippine call center companies use analytics to anticipate the needs of their customers and keep them happy. From reports on customer reception, employee performance, and even tool effectiveness, they are...
Self-help options prove to be beneficial to call center operations. They have similar and varying advantages to different types of voice service. Technical support call centers, for example, solve issues...
Addressing the need for more secure and favorable working conditions, the Department of Labor and Employment (DOLE) along with the Information Technology-Business Processing Association of the Philippines (IBPAP) will sign...
Employee goal alignment has undeniable benefits to each agent’s performance and the overall success of the company. This is why every call center in the Philippines must see to it...
Filipino fresh graduates wishing to take home a fat paycheck on their first job need not look any further than the Philippines. At least that’s what Salary Explorer says. The...
The Associated Chambers of Commerce and Industry of India (Assocham) reported that a large portion of the country’s voice service and call center market is moving operations to the Philippine...
#CustomerExperience can be complex. Even great brands stumble in delivering consistent #CX.
The difference lies in how you respond.
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When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.
Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
• Simplify every interaction
• Improve satisfaction
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• Adapt quickly to evolving customer needs
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Your #CX strategy deserves a partner who can deliver seamless, scalable support.
Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.