This 2018, what should your customer support strategy look like? To keep customers happy and stay competitive, businesses should be able to embrace market innovations and new trends. That’s why every new year is always a good time to update the brand’s strategies and ensure that everything addresses your customers’ evolving needs. If you’re revamping […]
As part of your corporate branding, you’ve probably decided on your company’s logo and tagline, but how about a customer service mantra? When you started your business, one of the first things you probably thought about was the company logo. You probably asked, “What icon best represents my business and what it offers?” or “What […]
One of the avenues where brands reach out to customers is through messaging apps. Learn how these apps impact the customer experience here. Messaging apps and customer messaging services have emerged as popular means of communication, revolutionizing the way people connect and interact. From personal conversations to business interactions, messaging apps and customer messaging services […]
With China’s economic boom and support to the business process outsourcing industry, outsourcing to China becomes more appealing to airlines cutting corners more than ever. To face the coming financial challenges, international carriers are now considering outsourcing their business processes more than ever. With its recent economic upswing and its emergent business processes outsourcing (BPO) […]
Table Of Contents Benefits of a Multichannel Team to the Brand and the Customers Key Characteristics of a High-Performing Multichannel Team Building a Multichannel Dream Team Pitfalls to Watch Out for and Best Practices to Follow Proven Approaches for Building a Strong Multichannel Team Maintaining Multichannel Team Performance Quality How Outsourced Call Centers Empower Multichannel […]
Businesses are operating in a highly dynamic marketplace, wherein customers’ preferences and behavior are continuously changing. This makes staying relevant a difficult challenge for many brands. Although it’s easier said than done, they key is to be flexible and adaptive. It starts with listening to your customers and placing them at the core of your […]
Startup international expansion is one of the best achievements your company could have. Are you up for it? Find out here. As a business owner, you’re likely constantly seeking new growth opportunities. One significant avenue to consider is expanding your operations internationally. Going global can unlock a world of possibilities, including increased market reach, access […]
Acquiring sophisticated call center technologies may be costly at first, but by streamlining your internal processes, they can help you reduce your operation costs in the long run. When running a contact center, it’s essential to consider your budget. You should be able to make the most out of every cent you spend for customer […]
Let’s admit it: telemarketing can be a tad bit annoying, especially for skeptic modern consumers. These days, customers make use of all the information available to them before making a purchase. They’d research a product online, browse reviews from other customers, and ask their peers to come up with the best choice. This, for the […]
Facebook Messenger wants to become the mobile app for everything. What does this mean for brands? The idea that Messenger is aiming to transform itself from a messaging mobile app into an all-encompassing platform has been making rounds since 2015. And after the recent F8, Facebook’s annual developer conference, it was clear that the social […]
