Employee engagement tips from 5 of the world’s best places to work for

Employee engagement tips from 5 of the world’s best places to work for

Faith Ocampo Published on June 13, 2016

smiling-female-employee-with-coworkers-chatting-in-the-back

The value of every agent, who works hard to please customers, is impossible to quantify, as it goes far beyond the numbers.

That’s why for contact centers, employee engagement must be the top priority. For every poor performer, brands can lose customers or suffer from the onslaught of negative feedback.

Call center managers must recognize that working on the happiness of their agents requires continuous effort. You may start with the little things first, such as providing comfortable chairs and fully functioning desktop computers. But as your organization grows, make it a point to invest more on the well-being of your team. If agents feel valued in the workplace, you’ll be able to lessen call center attrition, which then translates to bigger returns.

employees-high-fiving

To inspire you to enhance your business practices, we compiled notable sustainable management tips from five of the world’s best places to work for. These may give you ideas on how to attract and retain agents.

Fun work environment at Acuity

office-workers-having-fun-with-exercise-balls

Acuity, a property and casualty insurer headquartered at Wisconsin, United States, takes pride in its takes pride in its gaming and entertainment facilities. Their office is equipped with ping-pong tables, an adult casino (where you can really win cash!), and a human foosball, which is a life-sized version of the table game.

Keeping a fun work environment is one of the best ways to drive up employee engagement and productivity. Incorporating games into the workplace not only allows agents to de-stress but also enhances their creativity and problem solving skills.

Promotion of work-life balance at Boston Consulting Group

business-team-having-fun-throwing-paper-around

Boston Consulting Group is 2016’s third best company to work for. It’s known for the Predictability, Teaming, and Open Communication (PTO) program, which is an attempt to help employees find work-life balance. As a result, 74% of its employees say they intend to stay in the company for a long time.

The PTO allows for sustainable management, as it provides employees a roadmap on how to be productive while enjoying their personal lives. From the smallest things such as how to find time to meet with friends to the more complex issues such as how to connect more deeply with colleagues, the PTO has got it covered. Using the right approach, your call center can also conduct coaching sessions to help agents deal with stress and fatigue.

Health screenings at Wegmans

team-doing-stretching-exercise

A supermarket chain with more than 88 stores, Wegmans does it best to take care of its employees, as though they’re family. Management provides immunizations, yoga sessions, cooking classes, and health screenings to promote wellness.

You can take a leaf out of Wegmans’ book by focusing on your agents’ health. Consider the lifestyle, diet, and physical activities of your employees and conduct health-related activities or campaigns to encourage wellness. This will ensure they’re always at their best conditions while working, allowing you to deliver high-quality services.

Great facilities at SAS Institute

office-employees--in-cafeteria-queued-to-get-food

If you want to reduce call center attrition, give your staff some compelling reasons to stay. This is probably what SAS Institute was thinking when it designed its campus. Without leaving the work area, employees can enjoy swimming, have their shoe repaired, get a massage, pick up a prescription, or take photography classes.

It’s a pretty ambitious setup, but smaller companies can start by providing basic services to employees first. Why not start with massages or medical clinics? More and more companies are hiring physical therapists and health professionals who can help their employees with medical issues.

22-hour workweek at Nugget Market

office-employee-saying-goodbye-to-coworkers

Reducing the workweek is one of the trendiest business practices nowadays, because employees tend to be more productive when well-rested. Nugget Market believes in this, and probably because of their employee engagement tactics, they’ve never had a single layoff.

It might be impossible for your call center to follow the 22-hour workweek. What you can do instead is optimize workforce scheduling and help your agents cope with stress. Also, you may provide them more freedom when it comes to taking days off. This way, they’d have enough time to rest and engage in their hobbies from time to time.

 

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO18 hours ago
Personalized solutions empower brands to provide high-quality support to their customers and their growing needs.
With the help of a capable #CallCenter, you can be sure these areas are being covered: https://buff.ly/3sCjnTS

----------
Build your hyper-customizable #CustomerSupport, #BackOffice, or knowledge-based support program with Open Access BPO: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport
Open Access BPO
Open Access BPO24 hours ago
With multilingual support comes multiple business growth opportunities. The best way to get aboard the globalization train is to partner with a multilingual #CallCenter: https://buff.ly/3Mmfkms

----------
Open Access BPO's services support over 30 languages. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#MultilingualCallCenter
Open Access BPO
Open Access BPO3 days ago
It’s Data Privacy Awareness Month at Open Access BPO!
For our first Weekend Link Roundup, we’re featuring posts about #DataSecurity and #InformationSecurity best practices: https://buff.ly/3weIWMU

Is Data Safe From Security-Related Outsourcing Issues?
https://buff.ly/38tH5uD

Best Practices to Boost Data Security in Call Centers
https://buff.ly/3sAEsya

Educating Your Customers About Information Security
https://buff.ly/3sAEsya

The Worst Threat to Business Data Security: Employees
https://buff.ly/38lgjF3

Deflecting Insider Threats to Data Security
https://buff.ly/3yC5mt5

How Open Access BPO Future-Proofs Your Offshore Operations
https://buff.ly/3wmGuEx

----------
Learn more about smart, secure, and scalable #outsourcing over at OpenAccessBPO.com

#WeSpeakYourLanguage
#DataPrivacy
Open Access BPO
Open Access BPO4 days ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.

Here's how you can develop a branded customer service strategy: https://buff.ly/3L7FrMz

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO
Open Access BPO4 days ago
As more brands grow their digital products and services over digital platforms, it’s critical to educate customers about cyberattacks and information security.
Here’s what you need to keep in mind when doing so: https://buff.ly/3M5rKz7

----------
Partner with an #outsourcing vendor with robust #DataSecurity strategies: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#InfoSec #CyberSecurity #PrivacyAwareness
Open Access BPO
Open Access BPO5 days ago
Customer reviews can either create buzz around your brand or kill everyone else's interest in your products.
So, what do you do if you receive a negative review? Turn them into business and #CustomerSupport opportunities: https://buff.ly/3kZd0WG

----------
Let our #CustomerExperience solutions help build you a solid brand reputation: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#ReputationManagement
Open Access BPO