How Do I Keep My Data Confidential When Outsourcing to the Philippines?

OABPO Blog Team Published on October 8, 2013 Last updated on June 6, 2021

When outsourcing to the Philippines, you’re automatically entrusting your business’ database of sensitive information to a third party provider at an offshore location.

Many companies may understandably take issue, especially with the risks of data theft and network intrusions on potentially insecure facilities.

Despite the security-oriented fears that come with outsourcing, offshoring companies are often equipped with multiple security protocols and solutions to keep your data safe. Businesses can also take further actions to protect their data.

How Providers Keep Outsourced Data Secured

outsourcing to the Philippines team ensuring robust data security

Offshore providers employ numerous practices to keep data secured. Aside from physical security protocols within the office premises, providers also use secured networks when sending or receiving data.

Firewalls are installed in computers and on servers as defense against viruses and other forms of malware. Moreover, providers create a secure processing environment by restricting means to copy, print, or send data via email.

Outsourced employees are also trained on policies and procedures regarding data confidentiality. They’re asked to sign non-disclosure agreements, and given limited user access to client information.

What Clients Can Do

The first step you can take when outsourcing confidential data to the Philippines is to select a reputable offshore provider with appropriate security measures in place. According to Computer Weekly, data breaches happen because companies fail to include data security when evaluating third party providers, focusing instead on costs and service level agreements.

Plus, according to iTech, if businesses fail to consider data security when outsourcing some of their responsibilities, it will result in a great loss of trust that no public relations strategy can fully repair.

company in meeting with outsourcing to Philippines company about data security

Once you’ve chosen your outsourcing partner, execute a written agreement as an assurance that data will only be used, transferred, or shared for specific purposes. Moreover, it’s best to follow the “principle of least privilege,” that is, provide only the amount of information necessary to get the job done, nothing more.

You can also monitor on-going activities for data solutions and conduct audit on the provider’s security practices.

Some companies consider outsourcing as a risky move in terms of data privacy. However, this is not necessarily the case. Offshore providers enforce security regulations, so their clients can have peace of mind, especially in relation to sensitive information.  In a way, providing security is just as much of a product as the very data services they protect.

Open Access BPO is PCI-DSS-certified, premiere outsourcing firm offering CX, back office, and content management services adhering to international safety specifications. Our infrastructure and data use protocols ensure the safety of our clients and their customers. Contact us today and get started on customer solutions you can trust.

 

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