How do I keep my data confidential when outsourcing to the Philippines?

How do I keep my data confidential when outsourcing to the Philippines?

OABPO Blog Team Published on October 8, 2013Last updated on June 6, 2021

When outsourcing to the Philippines, you’re automatically entrusting your business’ database of sensitive information to a third party provider at an offshore location.

Many companies may understandably take issue, especially with the risks of data theft and network intrusions on potentially insecure facilities.

Despite the security-oriented fears that come with outsourcing, offshoring companies are often equipped with multiple security protocols and solutions to keep your data safe. Businesses can also take additional actions to protect their data.

How providers keep outsourced data secured

outsourcing to the Philippines team ensuring robust data security

Offshore providers employ numerous practices to keep data secured. Aside from physical security protocols within the office premises, providers also use secured networks when sending or receiving data.

Firewalls are installed in computers and on servers as defense against malware and viruses. Moreover, providers create a secure processing environment by restricting means to copy, print, or send data via email.

Outsourced employees are also trained on policies and procedures regarding data confidentiality. They’re asked to sign non-disclosure agreements, and given limited user access to client information.

What clients can do

The first step you can take when outsourcing confidential data to the Philippines is to select a reputable offshore provider with appropriate security measures in place. According to Computer Weekly, data breaches happen because companies fail to include data security when evaluating third party providers, focusing instead on costs and service level agreements.

company in meeting with outsourcing to Philippines company about data security

Once you’ve chosen your outsourcing partner, execute a written agreement as an assurance that data will only be used, transferred, or shared for specific purposes. Moreover, it’s best to follow the “principle of least privilege,” that is, provide only the amount of information necessary to get the job done, nothing more.

You can also monitor on-going activities for data solutions and conduct audit on the provider’s security practices.

Some companies consider outsourcing as a risky move in terms of data privacy. However, this is not necessarily the case. Offshore providers enforce security regulations, so their clients can have peace of mind, especially in relation to sensitive information.  In a way, providing security is just as much of a product as the very data services they protect.

Open Access BPO is PCI-DSS-certified, premiere outsourcing firm offering CX, back office, and content management services adhering to international safety specifications. Our infrastructure and data use protocols ensure the safety of our clients and their customers. Contact us today and get started on customer solutions you can trust.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO4 days ago
Developing countries, including India, Indonesia, and the Philippines, showed 30% increase in gig platform use.

See how Open Access BPO empowered a leading #GigEconomy platform with tried-and-true #CX and process management solutions. Get your hands on our exclusive market insights today: https://buff.ly/2WwrLqR

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO4 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/2Vhw7BB

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy.

Enhance your #LiveChat support strategy with these 7 best practices: https://buff.ly/3lbuHn4

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Get a glimpse of what The Open Access Difference can offer your business in the #GigEconomy: https://buff.ly/3zN708T

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO7 days ago
Here are five ways to help your business gain a deeper understanding of your customers' needs:
✔️ Put yourself in their shoes
✔️ Conduct customer research
✔️ Gather #CustomerFeedback
✔️ Go to social media
✔️ Maximize your #CRM system

Read more: https://buff.ly/2TAVDRN

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO7 days ago
What began as a humble telemarketing startup in 2006 has grown into a full-suite multilingual outsourcing provider.

Get to know Open Access BPO more: https://buff.ly/3BJXBk9

#WeSpeakYourLanguage
Do NOT follow this link or you will be banned from the site!