How much should I pay my Philippine call center staff?

OABPO Blog Team Published on March 20, 2014

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Philippine call center firms offer some of the highest salaries among all industries in the country. On top of the monthly take-home pay, Filipino call center agents receive performance bonuses, benefits packages, non-monetary incentives, and other necessary compensation for their daily toil. Such hefty rewarding schemes are expected from the country’s top performing outsourcing industry, especially now that it is undergoing expansions, which further heightened the demand for call center jobs.

Philippine-call-center

Although it is under one of the top-paying Philippine industries, call center outsourcing remains to be a cost-efficient business route to take.

Foreign outsourcers save a significant amount when they employ an outsourced customer service team instead of keeping an in-house one. This is because in-house agents get paid for 100% of their agent hour while you only pay for the productive hours of outsourced ones. About 85% of the total working hours are spent taking calls and doing official tasks, and the rest goes to breaks, coaching sessions, and waiting periodsโ€”the 15% of outsourced agent time that incurs no cost.

You have to understand, however, that your service vendor may include associated management costs in the per-hour charge of each agent. These expenses could be allotted for coaching, project management, technology maintenance, and risk mitigation planning as well as human resources and admin support.

Philippine call center rates vs. other locations

The labor costs of call centers in the Philippines are relatively lower than those in other outsourcing destinations such as India and the US.

โ€ข In a survey conducted by career resources site Salary Explorer, a general call center agent receives an average of $384.91 a month, while a customer service representative gets $454.81, and a team leader takes home $828.81.

โ€ข On the other hand, Indian representatives get $222.64 a month, customer service agents receive $825.5, and senior agents are compensated with a median rate of $978.8.

โ€ข The monthly salaries in American call centers are much steeper, with the three typical positions mentioned earlier earning $1907, $2468, and $3681 respectively.

Knowing these basic calculations and average rates is your starting point towards mapping your future outsourcing budget and comparing price quotations from potential service vendors.

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Open Access BPO recently hosted an exclusive financial literacy webinar on May 22, 2025, specifically designed to equip its employees with essential knowledge for personal #FinancialSecurity.

The event, ๐—ช๐—ต๐—ฎ๐˜'๐˜€ ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—ฃ๐—น๐—ฎ๐—ป ๐—•?: ๐—ฃ๐—ฟ๐—ผ๐˜๐—ฒ๐—ฐ๐˜๐—ถ๐—ป๐—ด ๐—ฌ๐—ผ๐˜‚๐—ฟ ๐—™๐˜‚๐˜๐˜‚๐—ฟ๐—ฒ ๐˜„๐—ถ๐˜๐—ต ๐—ฆ๐—บ๐—ฎ๐—ฟ๐˜ ๐—™๐—ถ๐—ป๐—ฎ๐—ป๐—ฐ๐—ถ๐—ฎ๐—น ๐—ฃ๐—น๐—ฎ๐—ป๐—ป๐—ถ๐—ป๐—ด, was organized in collaboration with @BDO Life and featured the financial organization's Senior Assistant VP, Edward Castro as guest lecturer.

The webinar centered on crucial aspects of #ProtectionPlanning, offering clear, actionable guidance on how to secure future financial stability. It explored a range of practical financial strategies, from traditional savings and investments to entrepreneurial ventures.

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Held in Barangay Eden, Toril District in Davao City's upland Toril District, employee volunteers planted 100 seedlings of the Philippine indigenous white Lauaan forest tree.

Partnering with the Department of Environment and Natural Resourcesโ€“Community Environment and Natural Resources Office (DENR-CENRO), this effort aids in the vital reforestation and rehabilitation of the Talomo-Lipadas Watershed, a crucial water source for Davao City.

๐˜—๐˜ญ๐˜ข๐˜ฏ๐˜ต ๐˜ช๐˜ต ๐˜๐˜ฐ๐˜ณ๐˜ธ๐˜ข๐˜ณ๐˜ฅ highlights Open Access BPO's deep corporate social responsibility, demonstrating a tangible commitment to environmental impact and fostering a sustainable community.

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It's easy to assume that dips in your #CustomerService team's #productivity is because of laziness.

But be extra observant, because it could be an indication of a deeper concern: ๐—ฐ๐—ต๐—ฟ๐—ผ๐—ป๐—ถ๐—ฐ ๐˜„๐—ผ๐—ฟ๐—ธ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ฒ ๐—ฏ๐˜‚๐—ฟ๐—ป๐—ผ๐˜‚๐˜.

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Night shift work inherently presents unique hurdles for #CallCenter agents, primarily through the disruption of natural sleep cycles.

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Delivering exceptional #CustomerExperience starts with a passionate, unified team.
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To supercharge employee engagement in your #ContactCenter, consider these powerful coaching strategies: https://buff.ly/w89ehB3

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How can we build stronger, more resilient teams together?
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