The benefits of an outsourced call center

OABPO Blog Team Published on July 24, 2013 Last updated on January 4, 2020

Business process outsourcing (BPO) is a widely embraced practice that taps outsourced call center companies worldwide.

Despite its benefits, many companies are hesitant about outsourcing as they fear they could lose their competitive edge. Below are some arguments that will prove that outsourcing offers strategic advantages.

24/7 availability across all platforms

customer support agent in call center world clocks
One of the most important functions of tapping a call center is its ability to offer continuous service. This means that companies operating 24/7 will be able to offer their services with little to no downtime, and will have minimal wait time between calls.

Similarly, tapping call centers enable companies to be available across many platforms, including voice and non-voice driven campaigns, emails, social media, and live chat functions. Being available in a wide range of medium ensures that clients will be able to reach their service providers utilizing the platform most accessible to them.

Flexibility

call center team leader coach assisting customer service rep at works
Tapping outsourced call centers gives companies the opportunity to employ a highly experienced team specifically trained to respond to customers in all scenarios: they can soothe irate customers, resolve disputes, and enhance customer retention, among many others. Furthermore, the employment terms of these staff would be highly flexible, an asset should a company decide to upscale or downscale.

This means that the outsourced firm will handle most employee issues including finding suitable candidates, hiring, processing, training, and letting them go, should the accounts and campaigns need to close down.

Reduce costs and focus on strengths

busy call center agents taking calls
Finally, tapping call centers give companies the opportunity to reduce costs. Labor expenses would be managed by their outsourced partner, including overhead expenses such as rent, office equipment, and facilities, among others. Companies will be able to focus on their strengths and on growth efforts, without being restricted by the number of customer service issues they have to address.

By collaborating with outsourced call centers, companies are able to take advantage of several benefits offered by outsourcing. While the three are the most dominant arguments for outsourcing, more are available at our website.

Open Access BPO is a multilingual outsourcing firm offering multichannel customer experience, back office support, and content moderation solutions. With offices in the Philippines, Taiwan, China, and the USA, you’re sure to fulfill their agile business needs when you get in touch with us today.

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Open Access BPO 2 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗟𝗮𝘂𝗻𝗰𝗵𝗲𝘀 𝗦𝗛𝗜𝗙𝗧 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗳𝗼𝗿 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀

Multilingual call center Open Access BPO announced the official launch of 𝗦𝗛𝗜𝗙𝗧: 𝗔𝗻 𝗢𝗔𝗕𝗣𝗢 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲 𝗠𝗼𝗱𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗴𝗿𝗮𝗺, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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Open Access BPO 6 days ago
Delivering outstanding #CustomerSupport on over #SocialMedia promptly is essential for enhancing #CustomerSatisfaction and improving the overall brand experience.

But how can your brand consistently deliver on this crucial front?

Improve your customer interactions and build stronger connections on social media by reading all about it on our blog: https://buff.ly/sdjJ2A3

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Open Access BPO 16 days ago
The world is getting smaller, and your customers come from all corners of it!
Partnering with a culturally diverse #CallCenter team isn't just the right thing to do, it's a smart business move.

Learn about the key benefits in our blog:
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Open Access BPO 16 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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#PrideMonth #Pride2025 #UnitedByLove
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Open Access BPO 16 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

#WeSpeakYourLanguage
#PrideMonth #Pride2025 #UnitedByLove
#OneWithDiversity #PrideMonth2025
Open Access BPO 17 days ago
Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

“This program is more than just planting trees; it’s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,” said Joy Sebastian, Global VP at Open Access BPO.

This is only the start. Open Access BPO vows to continue investing in such environmental projects, affirming its core value of creating positive impact.

Read more about the green initiative here: https://buff.ly/HjTlHZC

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