Consumers today need customer service assistance less and less, as technology offers them more and more ways of availing services and sending brand feedback on their own. This is what Forbes claimed in a recent article, saying that the advent of smart, portable, personal devices resultantly smartened customers and reduced their need to go through […]
Content moderation rules sometimes differ from site to site. The leniency and strictness of the guidelines depend on the types of content being moderated and the overall image that the website wants to project. Posting rules of image-sharing communities, for example, lean more on the technical aspects to ensure that submissions pass the photo quality […]
Do people consider working in a call center in the Philippines right after they graduate from college? Call centers offer some of the most competitive salary ranges in the country, but does it make outsourcing jobs attractive to people in their early twenties? Poll results based on 15,000 responses make it seem so. To know […]
Living the brand is the duty of everyone in your company. Instilling this to people you directly work with could be easy, but for your outsourced inbound customer service representatives, living the brand may take greater effort. Your outsourced staff represents your brand, but they are still technically part of and managed by a different […]
As an affirmation to previous reports about the heightened demand for Philippine multilingual call centers and impending consolidation through Japanese call center investments, corporate leaders from Japan pressed the importance of Southeast Asian markets in the growth of the country s economy. “Japan s economic circles will continue to deepen economic exchanges with ASEAN,” Japan […]
Employee referral is one of the most common ways that lead professionals to a position in a call center in the Philippines. Recruiters even claim that it is the most effective hiring tool there is, and various companies from different industries attest to its success. Many call centers launch referral programs that offer prizes and […]
We recently took a side-by-side look at the advantages of call center outsourcing to firms and hiring freelance voice agents. Among the criteria for judgment is expenses, and under this category, call center firms got the upper hand for delivering superior voice service at almost the same amount as home-based agents charge.
Philippine call center firms offer some of the highest salaries among all industries in the country. On top of the monthly take-home pay, Filipino call center agents receive performance bonuses, benefits packages, non-monetary incentives, and other necessary compensation for their daily toil. Such hefty rewarding schemes are expected from the country’s top performing outsourcing industry, […]
Opinions are divided in the debate of whether or not the BYOD (bring your own device) setting is advisable for technical support outsourcing firms. MarketsandMarkets, for one, sees the BYOD trend to reach the $181.39-billion worth by 2017. Gartner also agrees that there’s no stopping the trend from invading workplaces, but its benefits will bring […]