Call centers in the Philippines surpassed international counterparts in terms of outsourcing conduciveness, helping three of the seven ranked Philippine cities advance their position in the 2014 Tholons International Top 100 Outsourcing Destinations Report. The Philippines’ National Capital Region surpassed Mumbai, India in the overall ranking, placing the Philippine region in third place and making […]
Dealing with rude representatives is among the top five call center pet peeves that cause customers to leave a call and, in worse cases, your brand. Philippine call center agents aren’t spared from allegations of rudeness, and that’s exactly why proper call center conduct and best communication practices are refreshed to them from time to […]
Understanding the patience level of customers allows call centers in the Philippines to lessen, if not totally eliminate, the abandonment rate of calls. This significantly helps improve the quality of the contact center’s customer service solutions and reinforces consumer loyalty in the end. This claim has been backed by a research conducted by the University […]
Just like in every business, the voice support representatives are the lifeblood that keeps a Philippine call center running. The welfare of your employees is important because if their performance is hindered by poor health or unfavorable working conditions, it could reflect poorly on the attrition rate, company reputation, and profits. If you lead a […]
It started with an appointment. Every sale made by business-to-business call centers in the Philippines wouldn’t have happened if it wasn’t for the successful appointment that transpired ahead of the deal.
The Philippine Long Distance Telephone Company (PLDT) has completed the installation of the 150-kilometer submarine fiber optic cables, which is great news for every business operating a call center in the Philippines‘ central and southern regions.
With a reputation for giving excellent customer service, businesses and consumers alike have high expectations for every Philippine call center. The moment they pick up their phone to either inquire about a service or relay a product issue, customers look forward to a seamless conversation with Filipino agents. It can be tough to live up […]
“There’s no better investment than customer experience.” This is perhaps the philosophy that keeps call centers in the Philippines on their feet and enables them to lead Asia’s outsourced voice-based customer service sector.
Every Philippine call center makes use of customer feedback in order to measure the effectiveness of their customer service initiatives. The comments highlighted on these feedback forms are considered as a quick alternative to commissioned market researches. With these, business process outsourcing (BPO) companies are able to improve their strategies, keep their consumers happy, and […]