Want to keep your agents engaged, happy, and motivated? Organize volunteer programs for them! Though far from being a new concept, employee volunteerism is one of the most effective ways to keep your call center agents enthusiastic about their jobs and the company itself. Volunteer activities will let your staff gain new friends and be […]
Personalization, a key component of the ideal customer experience and the grandest ambition of entrepreneurs, all starts with data. The data-led revolution is a universal one. Across industries, data analytics is increasingly being recognized as a robust driver of business growth. Access to an explosive amount of business- and customer-related information, enabled by advanced devices […]
When you over-moderate user-generated content, you’re compromising your commitment to promote transparency and champion the voice of the customer. There’s no denying that content moderation, a key part of reputation management, lets brands deliver high-quality content for their customers. It keeps digital environments safe and conducive for healthy conversations, and this works favorably for business […]
A CRM tool is more than just a software. It’s a powerful business solution helping brands wield an insight-driven strategy for serving customers better while maximizing profits. Customer relationship management (CRM) tools were originally designed for a simple though crucial purpose: to allow brands to create, manage, and enrich relationships with their customers. Through the […]
Omnichannel ecommerce is driving the future of business with its fast growth rate and consumers’ large-scale approval, but it’s also exposing brands to greater fraud risk. In recent years, multichannel ecommerce has been gaining popularity as brands strive to provide a consistent purchasing experience. Now that various payment methods are also available, we know that […]
Mobile technologies are developing at a rapid rate, and brands are doing their best to keep up. The challenge for organizations is to ensure that their mobile solutions meet customer demands. Today’s customers expect to receive a seamless customer service experience across all channels available to them. Thanks to the smartphone, consumers gain instant access […]
By providing a wide range of customer service options, brands empower their consumers and make their lives a lot easier. To meet varying and fast-changing customer expectations, brands have to diversify the methods they use to connect with their target clients. This is one of the best ways to personalize your services and make individual […]
For many brands, customer loyalty is the primary ingredient of success. How can you encourage consumers to trust and stay with your brand? No one can argue against the fact that meaningful customer relationships give brands a competitive advantage. If you want to succeed, you have to think about how to make first-time shoppers want […]
No, it’s not just semantics. If you want to create a more robust customer service strategy, you should know the differences between these two customer experience trends. Many entrepreneurs use the terms “multichannel” and “omnichannel” interchangeably. It’s only to be expected, given that both of these terms surfaced at around the same time, when various […]
