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How data analytics shapes the customer experience

Personalization, a key component of the ideal customer experience and the grandest ambition of entrepreneurs, all starts with data. The data-led revolution is a universal one. Across industries, data analytics is increasingly being recognized as a robust driver of business growth. Access to an explosive amount of business- and customer-related information, enabled by advanced devices […]

Can over-moderating harm your online reputation?

When you over-moderate user-generated content, you’re compromising your commitment to promote transparency and champion the voice of the customer. There’s no denying that content moderation, a key part of reputation management, lets brands deliver high-quality content for their customers. It keeps digital environments safe and conducive for healthy conversations, and this works favorably for business […]

Choosing a CRM software that meets your needs

A CRM tool is more than just a software. It’s a powerful business solution helping brands wield an insight-driven strategy for serving customers better while maximizing profits. Customer relationship management (CRM) tools were originally designed for a simple though crucial purpose: to allow brands to create, manage, and enrich relationships with their customers. Through the […]

Why omnichannel retailers find it hard to spot fraud

Omnichannel ecommerce is driving the future of business with its fast growth rate and consumers’ large-scale approval, but it’s also exposing brands to greater fraud risk. In recent years, multichannel ecommerce has been gaining popularity as brands strive to provide a consistent purchasing experience. Now that various payment methods are also available, we know that […]

4 Features of the ideal mobile customer service experience

Mobile technologies are developing at a rapid rate, and brands are doing their best to keep up. The challenge for organizations is to ensure that their mobile solutions meet customer demands. Today’s customers expect to receive a seamless customer service experience across all channels available to them. Thanks to the smartphone, consumers gain instant access […]

3 Ways to give consumers more control over customer service

By providing a wide range of customer service options, brands empower their consumers and make their lives a lot easier. To meet varying and fast-changing customer expectations, brands have to diversify the methods they use to connect with their target clients. This is one of the best ways to personalize your services and make individual […]

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Open Access BPO
Open Access BPO9 hours ago
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Open Access BPO3 days ago
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Open Access BPO1 week ago
Consumers turn to #SocialMedia and apps to learn and interact with brands. However, about 60% of online harassment happens on these channels.

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