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Why millennials make great telemarketers

As consumers are increasingly becoming selective not only about the brands they patronize but also the information they accept, telemarketers are facing a big challenge. Telemarketing isn’t just about gaining knowledge about a product or service and telling customers about it. In an era wherein people filter out irrelevant information from marketers, sales representatives must […]

How to respond to tough customer service situations

How well can your call center agents respond to challenging situations? Preparing for worst-case scenarios allow agents to learn how to respond to customers the right way. During these moments, it’s even more crucial to show customers that your reps can handle difficult issues effectively. However, it’s not advisable to use scripts. When agents recite […]

3 Reasons why healthcare firms need a multilingual call center

In a multicultural environment, how can healthcare organizations enhance the patient experience? In its early days, the healthcare outsourcing industry focused on processes such as data entry and transcription. However, now that outsourcing companies are becoming knowledge-based and tech-driven, the services that the industry offers are also evolving. They’ve included healthcare information management, clinical research, […]

Should call centers consider a 4-day work week?

Is the 4-day, 40-hour work week the solution to plummeting productivity and low engagement? Economist John Maynard Keynes predicted that by 2030, technology would allow us to work for just 15 hours a week. He was optimistic that the living standards in well-developed countries would continue to rise, giving people more time to enjoy the […]

Is slow customer service really that bad?

Everybody says speed is king in customer service. Do you agree? You’re probably already tired of hearing customer relations experts going on and on about speed. The case for fast customer support is strong and made more prevalent by the rise of smartphones and an ever-widening Internet penetration. These innovations rapidly altered customer expectations. Nowadays, […]

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Open Access BPO
Open Access BPO1 hour ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

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