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How to respond to tough customer service situations

How well can your call center agents respond to challenging situations? Preparing for worst-case scenarios allow agents to learn how to respond to customers the right way. During these moments, it’s even more crucial to show customers that your reps can handle difficult issues effectively.

3 Reasons why healthcare firms need a multilingual call center

In a multicultural environment, how can healthcare organizations enhance the patient experience? In its early days, the healthcare outsourcing industry focused on processes such as data entry and transcription. However, now that outsourcing companies are becoming knowledge-based and tech-driven, the services that the industry offers are also evolving. They’ve included healthcare information management, clinical research, […]

Should call centers consider a 4-day work week?

Is the 4-day, 40-hour work week the solution to plummeting productivity and low engagement? Economist John Maynard Keynes predicted that by 2030, technology would allow us to work for just 15 hours a week. He was optimistic that the living standards in well-developed countries would continue to rise, giving people more time to enjoy the […]

Is slow customer service really that bad?

Everybody says speed is king in customer service. Do you agree? You’re probably already tired of hearing customer relations experts going on and on about speed. The case for fast customer support is strong and made more prevalent by the rise of smartphones and an ever-widening Internet penetration. These innovations rapidly altered customer expectations. Nowadays, […]

5 Best practices for creating a helpful ‘Contact Us’ page

An optimized contact form for your website can help you generate new leads and resolve customer issues faster. These days, you’ll never find a website that doesn’t have a “Contact Us” page. And while companies recognize this as a key component of their website, most of them don’t realize just how important it can be.

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Open Access BPO
Open Access BPO5 hours ago
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/rIx0

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Open Access BPO
Open Access BPO19 hours ago
A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5

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Open Access BPO
Open Access BPO2 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO3 days ago
Prevent cancellations and help your #CustomerService team retain customers with these #CustomerRetention strategies. Here's how: https://zcu.io/b7hc

#WeSpeakYourLanguage #CustomerExperience
Open Access BPO
Open Access BPO6 days ago
Call center shrinkage negatively affects businesses. Follow these tips to manage #CallCenter shrinkage effectively and boost #EmployeeProductivity: https://zcu.io/3omD.

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
There are two kinds of #CallCenter agents: specialists and generalists. Let Open Access BPO help you find the right team for your business needs: https://zcu.io/SP0j

#WeSpeakYourLanguage #Outsourcing