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The power of great customer service stories

Great customer service stories are proof that your brand cares about its customers. Storytelling has proven itself to be a powerful content marketing strategy. As backed by science, stories appeal to us because of their capacity to attract and hold our attention while stimulating both our logical and emotional sides.

How often should you update your customer support strategy?

A customer service revolution is happening right before our very eyes, and call centers need to innovate fast. Pinpointing what exactly is propelling the rapid changes in customer expectations can be tricky. Some believe it’s a result of the unstoppable growth of technology, which gives people plenty of options for connecting with brands. Others, on […]

5 Things to consider when switching to a new call center

Consider these things before moving your customer support operations to another provider. There could be many reasons why you’d want to switch to a new call center: diverging business interests, poor performance, and unreasonable costs, among others. Nothing’s truly wrong with looking for a new provider, especially if you’re not getting the best results for […]

Waging war vs bad PR: 5 Fiascos a call center must handle well

To quell the chaos among customers during a business crisis, you need more than just an apologetic press release or a remorseful Facebook status. As news—especially the bad ones—go viral in a flash, any negative issues about your brand can instantly spread and harm your reputation. When this happens, you mu st be ready to […]

5-Step plan to save your small business from a financial crisis

In business, you can’t completely avoid failures. Every decision you make, no matter how well-calculated, can trigger a disaster, especially when things out of your control are involved. A financial crisis is perhaps the scariest nightmare for small business owners. It could be caused by poor management or ineffective prioritization. Often, however, it’s a result […]

Real estate demand drives Philippine BPO growth in new cities

The increasing demand for office space is fueling the growth of new Philippine outsourcing hubs. As the Philippines continues push for regional growth, new outsourcing hubs called Next Wave Cities are being developed. The 10 new business process outsourcing (BPO) hubs include cities Baguio, Davao, and Dumaguete, which are now among Tholons’ Top 100 Outsourcing […]

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Open Access BPO
Open Access BPO1 day ago
CCAP is a non-profit association made up of the top call centers in the Philippines.

As its newest member, Open Access BPO is looking forward to helping the local #BPO industry advance in the global scene.

Read more: https://buff.ly/3wOs1yW

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Open Access BPO
Open Access BPO4 days ago
Don't let unmoderated user-generated content harm your brand's reputation.

See how #PhotoModeration can help your brand maintain quality and order in your online community: https://buff.ly/3cQAxoR

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Open Access BPO
Open Access BPO5 days ago
Open Access BPO is honored to be the newest member of the Contact Center Association of the Philippines - CCAP.

We support the organization's initiatives to drive industry innovation and elevate service quality among Philippine-based contact centers.

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Open Access BPO
Open Access BPO6 days ago
"We look forward to working with the Contact Center Association of the Philippines - CCAP and other players in the local sector to champion the Filipino contact center industry in the international arena." - Joy Sebastian, Open Access BPO's Global Vice President

View the full story: https://buff.ly/2TykIwo

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Open Access BPO
Open Access BPO6 days ago
Outsourcing your #DataManagement to #offshore hubs like the Philippines or India will save you money and time. But is your data safe?

Here's how seasoned outsourcing providers ensure data security: https://buff.ly/3gsPbVR

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Open Access BPO
Open Access BPO1 week ago
Tailor your #CustomerCare strategy according to your customers' needs.

Here are the four different kinds of shoppers and the #CustomerSupport approach they prefer: https://buff.ly/3xpzHqW

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