No, it’s not just semantics. If you want to create a more robust customer service strategy, you should know the differences between these two customer experience trends. Many entrepreneurs use the terms “multichannel” and “omnichannel” interchangeably. It’s only to be expected, given that both of these terms surfaced at around the same time, when various […]
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.