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Self-service features every customer wants from your website

Self-service is steering customer support to a new direction by making knowledge accessible across touchpoints and at all points of the customer journey. Customer care is evolving, and the form it’ll take in the future is being shaped by today’s emerging trends. One of these trends is the increasing demand for faster and easier customer […]

7 Steps in creating a multilingual customer support strategy: Part 2

All over the world, there’s a growing need for multilingual customer support as brands aim to capture the international market and establish global dominance. 7 Steps in creating a multilingual customer support strategy: Part 1 In the first part of this article, we discussed how you and your contact center can start building a powerful […]

How poor internal communication leads to poor customer service

Bad customer service experiences are often a result of disconnected internal departments and inefficient communication. Organizational silos are one of the biggest barriers preventing contact centers from meeting customers’ expectations. Though often unintentional, isolating some of your departments can create gaps in the way you deliver customer support. When your internal teams don’t fully utilize […]

Top 5 reasons why call center agents quit

Companies can survive from an onslaught of business disasters—sluggish sales, lack of clients, and even public relations crises. But once employees quit in droves, it can be difficult to recover. Employees will always be the most important asset of any firm, especially call centers. Their passion and skills drive good customer service performance, helping brands […]

How can multilingual call centers help online retail brands?

More and more customers are falling in love with online shopping, but are you delivering the quality of customer support they deserve? A growing number of entrepreneurs are starting to favor e-commerce over brick-and-mortar stores, mainly because of lower startup costs. Taking your business online means you no longer have to worry about renting a […]

100 New foreign firms may soon set up BPO offices in PH

Around 100 new foreign companies are planning to invest in the Philippine business process outsourcing (BPO) segment. Benedict Hernandez, President of the Contact Center Association of the Philippines (CCAP), announced this during a press conference last August 3 at Marriott Grand Ballroom, Pasay City. The press con was held to promote the 11th International Contact […]

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Open Access BPO
Open Access BPO9 hours ago
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Open Access BPO2 days ago
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Open Access BPO3 days ago
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Open Access BPO4 days ago
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Open Access BPO1 week ago
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