The presently evolving outsourcing industry has gone through numerous changes and even catalyzed the transformation of other industries, business models, and work practices. Outsourcing comes in many forms that were created and developed by industry players and motivated to come up with an approach that suits with their every business need. Among those forms is […]
Whether you’re outsourcing to a call center in the Philippines or to an all-around voice and non-voice service provider, there’s a chance of you encountering mistakes if you aren t properly guided about the venture. Forbes gathered the common mistakes that you might encounter during an outsourcing contract so that you can avoid committing them.
Blog outsourcing is ideal for businesses that need the expertise and attention for their company blog. How do you know if this solution is also right for you? Open Access BPO, a leading call center company in the Philippines, will help you weigh your decision by presenting the things you should consider before outsourcing your […]
Facebook is a tool that marketers and customer service teams use alongside call center services in the Philippines to engage with web-savvy customers. It showed weakening appeal in the past, but a recent survey shows that the social network can be a trusty market engagement tool again. News about Facebook’s popularity decline among the young […]
Every leading call center company in the Philippines recognizes the value of customer satisfaction in gaining a competitive advantage in the industry. Customer satisfaction is driven by the excellent service and the experience people get from the agents, and in turn, it drives the loyalty of the market the contact center serves. Customer satisfaction is […]
How can you make the most out of social networking sites when selling goods online? Open Access BPO, a leading call center company in the Philippines, shares tips on how to make social commerce efforts successful. Millions of revenues generated from the Internet come from social commerce channels, particularly social networking sites or SNS. This […]
In 2012, the Philippines saw the boom that the healthcare information management market brought to the country’s outsourcing industry, contributing a significant percent to the overall 2012-2013 revenues earned by Philippine-based outsourcing firms. This success further cemented the country’s position in the global knowledge process outsourcing (KPO) industry and paved way for other industries to […]
When people hear the term “customer service,” the first thing that would come to their mind are outsourcing, call center, the Philippines, India, or other words that have become synonymous to customer care. This is because phone lines, along with email, live chat, and more recently, social media, are common channels that people use to […]
A look at any leading call center company in the Philippines can prove the impact of proper employee onboarding to the productivity of the workforce and the overall success of the company. Top outsourcing firms are aware that how new hires are welcomed to, educated about, and immersed into the workplace can determine their performance […]