BPO companies, with their ability to attract foreign investments and generate billions of revenues, may be the key in establishing a free economy in the Philippines. If the Philippines wants to expose itself to global business practices and local and foreign investments, it must shift its attention to economic liberalization, according to CitiGroup. In addition, […]
Behind the Philippines long-term success in the outsourcing arena is the collective power of budding business process outsourcing (BPO) hubs dubbed as Next Wave Cities. One of them is Davao City, recently been recognized as one of the most auspicious outsourcing cities worldwide.
In order to create more knowledge-based jobs, the Philippine call centers must embrace the big data revolution. The emergence of big data is supposed to help brand managers enhance the customer experience in innovative ways. For instance, the potential of a single piece of research when applied to the customer service sector is practically limitless.
The BPO vs KPO discussion will always pop up when outsourcing is the topic. Here’s what organizations need to know about both. For businesses who are eyeing optimization, the choice to engage in outsourcing service types can significantly impact a company’s trajectory. Understanding BPO vs KPO nuances, therefore, is crucial for making informed choices aligning […]
Big Data Architect, Data Scientist, and Cloud Service Specialist—these are just some of the positions that didn’t exist before digital technology took over the business scene. Open Access BPO lists down eight job titles that only came to be in 2008. The ever-evolving business landscape has been catalyzing workplaces all over the world, and along […]
Before outsourcing call center solutions to the Philippines, one of the things you must determine is the type of agents you need to hire. Open Access BPO will help you decide if your call center team should be composed of generalists or specialists. Call center agents are classified into two main categories: the generalists and […]
