What physical attributes should a Philippine call center have?

OABPO Blog Team Published on February 4, 2014

Philippine-call-center------
Determining the geographic location of your business is usually the first step in putting up your company, and what comes after is the process of putting together the right facilities for your operations. If you’re outsourcing to a Philippine call center, this step may not be as costly and complicated as it would when you’re building an office from scratch.


When you outsource, all the necessary call center facilities and equipment are often made readily available by the firm you’re partnering with. However, they may not be conducive to the type of operation you will be carrying out despite their well-maintained condition. Then what should you consider or look for in an office for it to be deemed fit for call center operations?

Right building type

Philippine-call-center

You can choose to renovate a multi-story building or occupy a vacated contact center, but between the two, the vacated contact center is more practical because you can move there in a shorter span of time and have fewer changes done.

Renovating a conventional multi-story building may mean overhauling the electrical and mechanical systems to make them compatible with your type of work, and you know that this requires expenses and time. But before you occupy the previously operating call center, you should also consider the reason why the place has been abandoned, as it may cause future problems as well.

It could also be wise to occupy an office with integrated access floors where air and modular cabling can run underneath the flooring. With this, your company can save ductwork costs and have better ventilation.

Proper lighting

It would be ideal for your operation floor to have indirect lighting, which glows to the ceiling and bounces down to the workspace. Not only would this reduce eyestrain by improving the lighting consistency, but it could lower your costs as well because indirect lighting is more affordable to install compared with traditional ceiling-mounted fixtures.

Natural light is of course environment-friendly, cheaper, and more beneficial to your workers’ health and performance, but this is something that many contact centers lack. Studies show that people working in windowless places have less sleep, vitality, and problem-solving skills than those who are constantly exposed to daylight. So if you find an office with windows large enough to illuminate the whole room, then go ahead and operate there.

Sound masking system

A sound masking system will help your agents concentrate by emitting a sound that masks distracting noises coming from other people and machines. Philippine call centers that invested in this system reported to have made an average of 20% sales increase, not to mention improved speech intelligibility and word recall in phone conversations. Sound masking typically costs less than $2.00 per square foot, but its return on investment is 4,000 to 9,000% higher than the expenses.

Ergonomic furniture

Working with ergonomic furniture around could boost the productivity of your staff, so check if your potential call center office provides comfortable seating and adjustable equipment. Your team would spend most of their shift in the workstations doing repetitive movements such as typing and screen navigation, so chairs, keyboards, mouse, and the complete desk area should be high-quality and modifiable to each individual’s needs. Otherwise, the discomfort brought by faulty office equipment would distract your employees from work.

Modern electronic equipment

office equipment

Technology is a key operation component in every Philippine call center, so the basic call handling and management tools should be available in the firm you’re outsourcing to.

Consider investing in split PCs with flat panel monitors because they are cheaper and space-saving than CRT desktops. You should also choose noise-cancelling headset over other types because this enables your agents to concentrate on the call and hear customers better.

Aside from essential call center tools, your office should have a reliable maintenance system and disaster recovery plans for both your tangible and intangible assets (database, software, backup).

Summary

In choosing a place for your call center operations, you should consider not just the physical attributes of the office but also their benefit on your budget and the performance of your staff.

Open Access BPO grew from a telemarketing startup to an all-around outsourcing firm that provides its clients voice and non-voice solutions including web development and rich media development. 

Join us on facebook
Open Access BPO 1 hour ago
Being able to communicate with customers in their own language is crucial for global brands seeking to expand their reach.

Multilingual #CallCenters play a vital role in this aspect, providing seamless communication between brands and customers.

But is that all there is to it? Check out our blog to find out more ways multilingual call centers help global brands:
https://buff.ly/P7xijuu

——————————
Learn more about how our multilingual outsourcing services can help grow your business and expand your customer base: https://buff.ly/rQ4q1FV

#WeSpeakYourLanguage
#CustomerSupport #MultilingualCallCenter
Open Access BPO 6 hours ago
Call centers embrace innovation, no doubt.
However, this goal can be achieved more easily by being creative.

This #NationalCreativityDay, check out our blog as we discuss just how important #creativity is in #CallCenters, so have a read now: https://buff.ly/08qFhTs

----------
Transforms customer interactions into exceptional #CustomerExperience with our skilled & creative #CX reps!

Contact us today and we'll elevate your brand's #CX:
https://buff.ly/rQ4q1FV

#WeSpeakYourLanguage
#CustomerSupport #CSat
#OutsourcingCustomerService
Open Access BPO 2 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗕𝗗𝗢 𝗟𝗶𝗳𝗲 𝘁𝗼 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗟𝗶𝘁𝗲𝗿𝗮𝗰𝘆 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝘁𝗼 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀

Open Access BPO recently hosted an exclusive financial literacy webinar on May 22, 2025, specifically designed to equip its employees with essential knowledge for personal #FinancialSecurity.

The event, 𝗪𝗵𝗮𝘁'𝘀 𝗬𝗼𝘂𝗿 𝗣𝗹𝗮𝗻 𝗕?: 𝗣𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗙𝘂𝘁𝘂𝗿𝗲 𝘄𝗶𝘁𝗵 𝗦𝗺𝗮𝗿𝘁 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴, was organized in collaboration with @BDO Life and featured the financial organization's Senior Assistant VP, Edward Castro as guest lecturer.

The webinar centered on crucial aspects of #ProtectionPlanning, offering clear, actionable guidance on how to secure future financial stability. It explored a range of practical financial strategies, from traditional savings and investments to entrepreneurial ventures.

This initiative is a reflection of Open Access BPO's deep commitment to the overall well-being and financial stability of its workforce. This webinar is one of many planned employee engagement activities aimed to help our employees grow personally and professionally.

#WeSpeakYourLanguage
#IdeaHubOABPO
Open Access BPO 2 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗲𝗱 𝗶𝘁𝘀 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝗲𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁𝗮𝗹 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗹𝗮𝘂𝗻𝗰𝗵 𝗼𝗳 𝘁𝗵𝗲 𝗗𝗮𝘃𝗮𝗼 𝗹𝗲𝗴 𝗼𝗳 𝗶𝘁𝘀 𝙋𝙡𝙖𝙣𝙩 𝙞𝙩 𝙁𝙤𝙧𝙬𝙖𝙧𝙙 𝘁𝗿𝗲𝗲-𝗽𝗹𝗮𝗻𝘁𝗶𝗻𝗴 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲 𝗼𝗻 𝗠𝗮𝘆 𝟭𝟰, 𝟮𝟬𝟮𝟱.

Held in Barangay Eden, Toril District in Davao City's upland Toril District, employee volunteers planted 100 seedlings of the Philippine indigenous white Lauaan forest tree.

Partnering with the Department of Environment and Natural Resources–Community Environment and Natural Resources Office (DENR-CENRO), this effort aids in the vital reforestation and rehabilitation of the Talomo-Lipadas Watershed, a crucial water source for Davao City.

𝘗𝘭𝘢𝘯𝘵 𝘪𝘵 𝘍𝘰𝘳𝘸𝘢𝘳𝘥 highlights Open Access BPO's deep corporate social responsibility, demonstrating a tangible commitment to environmental impact and fostering a sustainable community.

#WeSpeakYourLanguage
#OABPOPlantItForward
#OABPOcares #IdeaHubOABPO
Open Access BPO 3 days ago
It's easy to assume that dips in your #CustomerService team's #productivity is because of laziness.

But be extra observant, because it could be an indication of a deeper concern: 𝗰𝗵𝗿𝗼𝗻𝗶𝗰 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲 𝗯𝘂𝗿𝗻𝗼𝘂𝘁.

𝗕𝘂𝗿𝗻𝗼𝘂𝘁 𝗰𝗮𝗻 𝗹𝗲𝗮𝗱 𝘁𝗼:
• low productivity
• high employee attrition
• tanking service levels

Here are indications that your #CustomerSupport agents are burning out (and some team management tips for handling them!): https://buff.ly/UGegOw8

——————————
Go with the #outsourcing #BPO that cares for its teams: https://buff.ly/WKtkHMe

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO 3 days ago
Night shift work inherently presents unique hurdles for #CallCenter agents, primarily through the disruption of natural sleep cycles.

This impact on their well-being can be substantial.

Here's how to foster a more supportive environment for your night shift team: https://buff.ly/SbBAZ1R

——————————
We're an employee-centric BPO company, so fostering a culture of employee care is part of our core.

Learn how ensure employee satisfaction with programs and opportunities for our teams to grow and thrive: https://buff.ly/3yaDcXW

#WeSpeakYourLanguage
#CallCenterManagement #EmployeeManagement
#MentalHealthMonth #MHM2025 #OABPOforMentalHealth
#MentalHealthAwarenessMonth