Category: Content Moderation

Crowdsourcing Content Moderation: Why It’s Risky For Your Brand

From social media posts and customer reviews to forum discussions and comment sections, brands are faced with the challenge of managing and moderating the content created by their users. Understanding Millennials and Gen Zers’ Passion for User-Generated Content To address this issue brought by the growing volumes of user-generated content on online platforms, some companies […]

Why Automation Can Never Replace Human Content Moderation

The development of automation and artificial intelligence threaten to replace human content moderation. Will it work, though? Content moderation plays a crucial role in ensuring a safe and positive online environment. With the rise of automation, there has been a growing debate about whether machines can fully replace human content moderation. Today, we will explore […]

What are the Different Types of Content Moderation?

As a website owner, your goal is to make sure that the content on your website works for, and never against, your brand. Outsourcing content moderation is the best course of action you can take. Understanding Content Moderation Content moderation is the process of monitoring and reviewing user-generated content to ensure it complies with a […]

Can I Use Website Content Moderation Rules for My Social Media Pages?

Can the statement “consistency is key” still be applied for creating content moderation rules for your website and social media pages? As a website owner, you understand the importance of content moderation in maintaining a safe and engaging online environment for your users. You have likely implemented content moderation rules that align with your guidelines […]

Can content moderation guarantee data security?

There’s no question that content moderation protects your online community from harmful content that could destroy your brand. On the surface, moderation keeps your web content clean and high quality, but can this solution safeguard submitted information from getting released without your or your community members’ authorization? Data security is an aspect of online moderation […]

How does photo moderation work?

Not all images are worth displaying online, which is why photo moderation is highly important. Learn how it works here. Photo moderation plays a critical role in maintaining the integrity and safety of online platforms. As user-generated content continues to grow exponentially, platforms must ensure that the images shared align with community guidelines. Today, we […]

How does content moderation work?

Content moderation is the practice of monitoring and filtering user-generated content submitted to your website. It works in many ways, with each of them depending on the type of content being moderated and the type of moderation being carried out. It ensures that the text and image content posted on your site, forum, or social […]

What Services Can Help Prepare E-Commerce Sites for the Holidays?

E-commerce websites can benefit from outsourced back office solutions that can give your online shop the visual overhaul and marketing boost it needs for the holidays. Here are some of the services you can outsource for the season and the specific add-ons they can give to your online business: Web Development for Making a Delivery […]

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Open Access BPO 6 hours ago
"This consolidation marks a significant chapter in Open Access BPO's growth journey,” company CEO Ben Davidowitz remarked.

"This is more than a physical relocation. By uniting our skilled teams and expertise under one roof, we continue to foster collaboration and innovation. It's an investment that underscores our dedication to embrace flexible hybrid work environments to provide exceptional services to our clients while nurturing a dynamic workplace culture for our people."

Open Access BPO, a leading provider of #outsourcing CX solutions, recently completed the consolidation of its Manila operations into centralized hub in the heart of the Makati CBD.

𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗖𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗲𝘀 𝗠𝗮𝗻𝗶𝗹𝗮 𝗦𝗶𝘁𝗲𝘀 𝗶𝗻𝘁𝗼 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 𝗛𝘂𝗯 𝗳𝗼𝗿 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 | https://buff.ly/3wzMUTn

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Open Access BPO Yesterday
𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 #𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗳𝗶𝗿𝗺, 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢, 𝗿𝗲𝗰𝗲𝗻𝘁𝗹𝘆 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝗶𝘁𝘀 𝗼𝗳𝗳𝗶𝗰𝗲 𝗰𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗰𝗲𝘀𝘀, 𝗰𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗶𝗻𝗴 𝗶𝘁'𝘀 𝗠𝗮𝗻𝗶𝗹𝗮 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻𝘁𝗼 𝗮 𝗰𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗲𝗱 𝗵𝘂𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗠𝗮𝗸𝗮𝘁𝗶 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗱𝗶𝘀𝘁𝗿𝗶𝗰𝘁 | https://buff.ly/4b2qBF6

Strategically located at the Robinsons Summit Center on Ayala Avenue, this move optimizes operational efficiency, service quality, and fosters a unified company culture.

This new company HQ in the Philippines boasts a state-of-the-art operations floor, a brand new cafeteria, and a comfortable lounge area–all designed to optimize team performance and employee well-being.

#WeSpeakYourLanguage
Open Access BPO 4 days ago
𝗧𝗲𝗮𝗺 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗺𝗮𝗿𝗸𝗲𝗱 𝘁𝗵𝗲 𝗿𝗲𝗰𝗲𝗻𝘁 𝗰𝘂𝗹𝗺𝗶𝗻𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗼𝘂𝗿 𝗼𝗳𝗳𝗶𝗰𝗲 𝗰𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗮 𝘀𝗽𝗲𝗰𝗶𝗮𝗹 𝗯𝗹𝗲𝘀𝘀𝗶𝗻𝗴 𝗰𝗲𝗿𝗲𝗺𝗼𝗻𝘆 𝗮𝘁 𝗼𝘂𝗿 𝗠𝗮𝗻𝗶𝗹𝗮 𝗵𝗲𝗮𝗱𝗾𝘂𝗮𝗿𝘁𝗲𝗿𝘀 𝗶𝗻 𝗥𝗼𝗯𝗶𝗻𝘀𝗼𝗻𝘀 𝗦𝘂𝗺𝗺𝗶𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗼𝗻 𝗔𝘆𝗮𝗹𝗮 𝗔𝘃𝗲𝗻𝘂𝗲, 𝗠𝗮𝗸𝗮𝘁𝗶 𝗖𝗶𝘁𝘆.

The blessing was led by Fr. Baste Gadia SSP of the Greenbelt Chapel, accompanied by OABPO Global Vice President Joy Sebastian, Senior Director of Operations Nate Martinez, and Head of Recruitment, Training, & Site Support Bobby Jusayan.

The blessing started in the 7th floor cafeteria, lounge, outdoor area, and office spaces. Fr. Gadia also blessed all of the office spaces in the 19th, 21st, and 32nd floors.

A good number of employees from all four floors of our office witnessed the blessing, kicking off our new chapter with positive energy and a strong sense of community.

#WeSpeakYourLanguage
Open Access BPO 5 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢, 𝗮 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝗼𝗳 #𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹𝗹𝘆 𝗰𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗲𝗱 𝗶𝘁𝘀 𝗠𝗮𝗻𝗶𝗹𝗮 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻𝘁𝗼 𝗮 𝗰𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗲𝗱 𝗵𝘂𝗯 | https://buff.ly/3UHx5TV

Strategically located at the Robinsons Summit Center in Makati City, this move optimizes operational efficiency, service quality, and fosters a unified company culture.

The new Makati HQ boasts a state-of-the-art operations floor, a brand new cafeteria, and a comfortable lounge area – all designed to optimize team performance and employee well-being.

#WeSpeakYourLanguage
Open Access BPO 7 days ago
Nearly 200 Open Access BPO employees secured their Pag-IBIG Loyalty Card Plus during a recent onsite registration event held in collaboration with the Home Development Mutual Fund (HDMF).

The two-day event took place at the 7th floor cafeteria of the multilingual call center's Manila office in Robinsons Summit Center, Makati City.

Open Access BPO's Employee Relations team streamlined the process by pre-processing application forms emailed before the event. For those who couldn't submit them electronically, on-site registration with readily available forms ensured everyone could participate.

Applicants merely presented a valid ID to the HDMF team on-site and had their photo taken. Thanks to this quick and convenient process, applicants were able to receive their new Pag-IBIG Loyalty Card Plus in less than five minutes.

On the first day of the on-site registration event (April 25, 2024), a total of 101 Loyalty Cards were issued, reflecting strong employee participation. The momentum continued on the second day, with 98 additional employees receiving their cards.

The event also offered a convenient platform for employees to submit loan applications. A total of 12 employees took advantage of this opportunity.

In a separate initiative, the Open Access BPO Davao team successfully held their own Pag-IBIG registration event on April 22. Over 33 employees participated and secured their Pag-IBIG Loyalty Card Plus.

The PAG-IBIG Loyalty Card Plus comes with its own special perks. It functions like an ATM card, offering a convenient way to claim benefits and loan proceeds. It can also be used for exclusive discounts on more than 300 partner establishments nationwide.

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Open Access BPO 12 days ago
Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

Check out these 5 tips to boost #EmployeeEngagement and productivity in #ContactCenters: https://buff.ly/4d6nE7O

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Learn how our training, employee engagement, and culture of diversity contribute to our high-quality #CustomerExperience: https://buff.ly/3Ub4pB9

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#CSat #CustomerSupport #CX
#CustomerSatisfaction #EmployeeManagement
Open Access BPO