Category: Content Moderation

Crowdsourcing Content Moderation: Why It’s Risky For Your Brand

From social media posts and customer reviews to forum discussions and comment sections, brands are faced with the challenge of managing and moderating the content created by their users. Understanding Millennials and Gen Zers’ Passion for User-Generated Content To address this issue brought by the growing volumes of user-generated content on online platforms, some companies […]

Why Automation Can Never Replace Human Content Moderation

The development of automation and artificial intelligence threaten to replace human content moderation. Will it work, though? Content moderation plays a crucial role in ensuring a safe and positive online environment. With the rise of automation, there has been a growing debate about whether machines can fully replace human content moderation. Today, we will explore […]

What are the Different Types of Content Moderation?

As a website owner, your goal is to make sure that the content on your website works for, and never against, your brand. Outsourcing content moderation is the best course of action you can take. Understanding Content Moderation Content moderation is the process of monitoring and reviewing user-generated content to ensure it complies with a […]

Can I Use Website Content Moderation Rules for My Social Media Pages?

Can the statement “consistency is key” still be applied for creating content moderation rules for your website and social media pages? As a website owner, you understand the importance of content moderation in maintaining a safe and engaging online environment for your users. You have likely implemented content moderation rules that align with your guidelines […]

Can content moderation guarantee data security?

There’s no question that content moderation protects your online community from harmful content that could destroy your brand. On the surface, moderation keeps your web content clean and high quality, but can this solution safeguard submitted information from getting released without your or your community members’ authorization? Data security is an aspect of online moderation […]

How does photo moderation work?

Not all images are worth displaying online, which is why photo moderation is highly important. Learn how it works here. Photo moderation plays a critical role in maintaining the integrity and safety of online platforms. As user-generated content continues to grow exponentially, platforms must ensure that the images shared align with community guidelines. Today, we […]

How does content moderation work?

Content moderation is the practice of monitoring and filtering user-generated content submitted to your website. It works in many ways, with each of them depending on the type of content being moderated and the type of moderation being carried out. It ensures that the text and image content posted on your site, forum, or social […]

What Services Can Help Prepare E-Commerce Sites for the Holidays?

E-commerce websites can benefit from outsourced back office solutions that can give your online shop the visual overhaul and marketing boost it needs for the holidays. Here are some of the services you can outsource for the season and the specific add-ons they can give to your online business: Web Development for Making a Delivery […]

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Open Access BPO 11 hours ago
Providing excellent #CustomerExperience is the best way to retain customers, ensure loyalty, and acquire new ones.

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Open Access BPO 2 days ago
𝗖𝗮𝗹𝗹 𝗰𝗲𝗻𝘁𝗲𝗿 𝘀𝗵𝗿𝗶𝗻𝗸𝗮𝗴𝗲 refers to the time within which agents are being paid even if they're unable to assist customers.

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Open Access BPO 2 days ago
Delivering exceptional #CustomerService through an outsourced #CallCenter hinges on a dedicated and motivated agent workforce.

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Open Access BPO 2 days ago
#CustomerExperiences can be a minefield for brands, with many struggling to consistently deliver truly satisfying interactions.

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Open Access BPO 3 days ago
Multinational call center, Open Access BPO, demonstrated its commitment to social responsibility by organizing a community feeding program in Makati.

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The initiative, fully funded by the company, saw active participation from numerous Team OABPO Manila volunteers who dedicated their time and effort to prepare and distribute warm, nutritious meals to those in need.

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Open Access BPO 7 days ago
The holiday season has always been an exciting and profitable time for #CallCenters.

Along with all its holiday activities, however, is a type of exhaustion that may affect your agents' performance even after the holiday season is over.

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