How Outsourcing Can Help Your Business Expand to International Markets Outsourcing can empower a business to explore new opportunities and areas for expansion. Open Access BPO explores how outsourcing multilingual...
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Expanding into international markets is a strategic move to fuel growth and seize new opportunities. And when it comes to global expansion, few markets hold as much promise as China....
The need to measure customer satisfaction leads to conversations about customer loyalty. Here are some buzzwords that go with it. As a business owner, your ultimate goal is to cultivate...
Customers always have a high standard when contacting support. In fact, there are some customer service blunders that they find frustrating. Customer service, a vital aspect of any business, often...
Multichannel success doesn’t happen overnight. There are a lot of factors to consider, and here’s a checklist to help you with it. Mastering multichannel success is not just an option—it’s...
Effective training programs that promote cultural sensitivity have been in demand in recent years, and you can observe this trend across industries. Mainly, it’s because we live in an increasingly...
Bilingual call centers still need to be considerate and respectful of their customers. This is where cultural sensitivity training comes in. Bilingual call centers serve as vital hubs for businesses...
Brands who want to establish a global footprint should make website localization part of their strategy. According to Data Reportal, there are 4.8 billion users browsing the Internet as...
Multilingual call centers support global brands throughout any challenge. Here are eight ways on how this empowerment is done. The digital age has opened up new avenues for businesses to...
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.