The Chinese market’s purchasing power via ecommerce platforms continue rise. In 2013, China became the world’s largest and most dynamic source of online consumers after surpassing the US‘ web-based retail sales. Economic forecasts also predict a brighter future for China. Its sales through online shopping portals are expected to reach about US$3 trillion by 2024, […]
In today’s competitive market, multilingual call centers open the avenue for better customer service. By outsourcing to them, businesses can focus on their core competencies while cultivating good customer relations. This added advantage is especially useful as the impacts of globalization continue to shape today’s business sphere. Moreover, many outsourcing companies aim to satisfy the […]
With today’s heightened connectivity, the importance of being able to communicate with the rest of the globe weighs on businesses even more. Business process outsourcing (BPO) firms address these companies’ needs by offering multilingual call center services. Now, any brand can engage with customers on the phone through the language they are most comfortable using. […]
American customers are now exposed to various cultures, so do they need a second business language when interacting with brands? As international business and cultural diversity continue to intertwine, addressing language barriers and cultural differences become more important than ever. In fact, a globalized world requires businesses these days to explore more effective ways in […]
Choosing the languages that your customer support would be available in is like choosing which second language would be the most useful to learn. Some may make you seem intelligent or romantic, while others can widen your conversation circle. Either way, the languages you offer should foster great connections between you and your audience. For […]
Aside from stronger customer ties, what other benefits can multilingual call center agents bring to a business? Open Access BPO explains how linguistic and cultural diversity can propel companies to greater heights. Multilingualism is a marketable skill, especially in the call center outsourcing industry where effective communication is among the main duties that multilingual technical […]
Filipino fresh graduates wishing to take home a fat paycheck on their first job need not look any further than the Philippines. At least that’s what Salary Explorer says. The site reports the average salary for call center agents in the Philippines is around PhP 30,600, excluding allowances and other benefits. Online lender Digido listed […]
Foreign firms offering Japanese call center services must understand that customer service is a highly developed art in Japan. To earn the respect and approval of their Japanese investors, they have to show a business attitude that appeals to the Japanese culture and its traditions. The Japanese customers expect a genuine welcome from every service […]
Call Center Industry Customer Experience Customer Support Global Outsourcing Multilingual Call Center Services
Yes, the accent of a customer service representative does have an impact on the customer’s satisfaction. This is what a Zendesk research revealed, underscoring that “The problem with foreign call centers are the foreign accents.” However, the software development company disclaimed that not all outsourced call centers fail at customer satisfaction. Zendesk also guessed that […]
Outsourcing to multilingual call centers in the Philippines has become a critical business strategy for their ability to bridge the gap between brands and their international clientele. These centers hire customer experience agents who speak the same language as their customers, ensuring effective communication and better customer service. However, catering to consumers from different parts […]