How Open Access BPO future-proofs your offshore operations

Luis Anthony Oliveros Published on January 13, 2021

Open Access BPO provides competitive solutions for offshore redundancy.

With redundancy, you benefit from seamless 24/7 contact center services for your business and your customers, unaffected by events that threaten your operations.

Events like the current COVID-19 pandemic, highlight just how imperative business continuity is.

In March 2020, asset management firm Mercer reported that more than half of companies worldwide were unprepared for the pandemic‘s economic impact. Six months into the global quarantine—an extended period many didn’t anticipate—Yelp.com’s Local Economic Impact Report reveals that over 160,000 businesses in the US have closed down.

Open Access BPO call center operations floor in Makati

Many were driven out of business due to large drops in revenue as their services grappled to adjust to changes in daily operations. Beyond costing revenue, unexpected service delivery interruptions can also cost customers’ trust and your brand’s reputation. You cannot miss a beat when it comes to customer experience.

To mitigate the threat of economic downturns, natural disasters — dare we say it — another pandemic, companies must upgrade their business’ resilience. They need to invest in the right solutions, tools, and vendors to keep their operations humming along despite the disruptions looming in the distance.

Whether your company runs remote satellite offices or outsources to a remote team, ensure unencumbered service delivery by adding a redundant solutions provider.

Seamless customer experience with Open Access BPO

The best way to prepare for the unprecedented is to overprepare.

For an extra layer of business continuity support for you and your customers, Open Access BPO provides competitive backup call center services that can withstand any intrusion.

Rolling out smart solutions for offshore redundancy

We build our redundant call center solutions around business continuity. Our backup solutions deliver seamless services to your customers, whether you’re facing natural or technical disasters that can halt production. It features the following:

  • Seamless implementation and scalability

    Our proactive processes, dedicated workforce, and technologies enable us to easily rollout programs and expand them as needed without affecting productivity.

  • Global facilities for redundant operations

    call center agent holding phone headphones

    Open Access BPO has facilities in different countries to ensure uninterrupted multilingual contact center services and mitigate any possible location-specific interruptions.

  • Agile IT infrastructure

    Our IT infrastructure was developed and is regularly maintained to evolve and integrate new technologies and features to anticipate industry needs and client requirements.

  • Redundant utilities and resources

    All our global sites employ multiple service providers to supply our telecom and electrical needs for continuous support even when facing outages.

  • Robust data security

    Several data security solutions and protocols are baked deeply into our business continuity management strategies. Complying with information security standards such as GDPR and PCI DSS ensures we proactively develop solutions as digital threats evolve.

  • Proactive leadership for smooth program management

    We work closely with our partners to keep their programs on the path to their desired goals. Keeping our communication always open ensures we’re on the same page every step of the way.

Business continuity doesn’t have to be complicated. Open Access BPO’s redundant call center solutions are straightforward, providing seamless 24/7 contact center services whether you are looking to reinforce your support efforts or in need of a primary offshore vendor with an expansive operations capacity.

Contact us and get started today.

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Open Access BPO 5 days ago
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.

From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.

This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.

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𝘗𝘩𝘰𝘵𝘰𝘴 𝘴𝘩𝘰𝘸 #TeamOABPO Davao 𝘨𝘢𝘵𝘩𝘦𝘳𝘦𝘥 𝘦𝘢𝘳𝘭𝘪𝘦𝘳 𝘵𝘩𝘪𝘴 𝘮𝘰𝘯𝘵𝘩 𝘢𝘵 𝘉𝘢𝘭𝘪𝘬 𝘉𝘶𝘬𝘪𝘥 𝘍𝘢𝘳𝘮 & 𝘒𝘪𝘵𝘤𝘩𝘦𝘯 𝘧𝘰𝘳 𝘢 70𝘴 𝘳𝘦𝘵𝘳𝘰-𝘧𝘶𝘵𝘶𝘳𝘪𝘴𝘵𝘪𝘤 𝘤𝘦𝘭𝘦𝘣𝘳𝘢𝘵𝘪𝘰𝘯, 𝘩𝘰𝘯𝘰𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘱𝘦𝘰𝘱𝘭𝘦 𝘸𝘩𝘰𝘴𝘦 𝘥𝘦𝘥𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘦𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 𝘩𝘢𝘷𝘦 𝘥𝘳𝘪𝘷𝘦𝘯 𝘢 𝘥𝘦𝘤𝘢𝘥𝘦 𝘰𝘧 𝘴𝘶𝘤𝘤𝘦𝘴𝘴 𝘢𝘯𝘥 𝘱𝘢𝘷𝘦𝘥 𝘵𝘩𝘦 𝘸𝘢𝘺 𝘧𝘰𝘳 𝘸𝘩𝘢𝘵 𝘤𝘰𝘮𝘦𝘴 𝘯𝘦𝘹𝘵.

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Open Access BPO 12 days ago
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.

It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.

#OABPOCSWeek2025
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Open Access BPO 13 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗼𝗻 𝗖𝗦 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱:
𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 #TeamOABPO, 𝗢𝘂𝗿 𝗘𝘃𝗲𝗿𝘆𝗱𝗮𝘆 𝗛𝗲𝗿𝗼𝗲𝘀

We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!

From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.

At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.

We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!

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Open Access BPO 21 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗞𝗶𝗰𝗸𝘀 𝗢𝗳𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱

Open Access BPO launched its #CustomerServiceWeek 2025 celebration with an event honoring its #CustomerSupport teams.

This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.

A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.

#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.

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