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5 Hard lessons all customer support agents must learn

Sharing these harsh lessons with your customer support team can put a stop to underperformance. If you find your call center agents slacking off, perhaps you need to remind them that the role they play in the company is highly critical. Brand owners depend on them to build meaningful customer relationships, which serve as the […]

Business tip: Don’t avoid failures; make the most of them

Making mistakes is part of being human. We’re all flawed. We all make illogical decisions. And we’re aware of this, at least at a theoretical level. But why are so many of us still trying to shirk our innate tendency to be wrong as though our lives depended on it? Entrepreneurs are especially prone to […]

4 Main forms of fraud all ecommerce brands must look out for

Online retailers are losing a huge chunk of their earnings to fraudsters. How can you protect your brand from this threat? The Internet provided companies a better way to market and sell their products. By putting up online shopping platforms, they can reach more customers and provide them with a hassle-free way to shop. Combine […]

How should content moderators deal with Internet trolls?

We’ve all encountered Internet trolls. They thrive in any virtual space where conversations take place—online forums, review websites, and social media threads, to name a few. The Internet is one of the most revolutionary innovations we’ve seen in the past few decades. Its biggest triumph, perhaps, is granting us the freedom to express our opinions […]

8 Customer service tips to cut down repeat complaints

The rapid spread of mobile technology and Internet accessibility drives consumers to crave instant gratification. But what if your call center can’t meet this expectation? Consumers want everything to be given to them at the speed of now. This is the exact reason behind the success of ecommerce firms like Amazon, which revolutionized the way […]

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Open Access BPO
Open Access BPO1 week ago
How do you make your customers feel special?

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Open Access BPO
Open Access BPO2 weeks ago
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Open Access BPO
Open Access BPO2 weeks ago
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Open Access BPO
Open Access BPO2 weeks ago
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Open Access BPO
Open Access BPO3 weeks ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

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#WeSpeakYourLanguage
Open Access BPO
Open Access BPO3 weeks ago
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