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When to escalate social media complaints

Social customer service channels can generate positive responses from your customers, so every brand manager must know how to properly handle them. Social media websites are great for sparking brand conversations, primarily because it’s a place where people do nothing but talk or share something with one another. Although social customer service channels offer advantageous […]

What’s slowing down your customer service?

Speed is not a one-dimensional call center requirement. It’s deep-seated within a brand’s customer service strategies, policies, and the customer journey. Customers today are so used to everything being handed to them fast, thanks to the Internet and the explosive proliferation of the smartphone. They modeled this standard from the convenience provided by vending machines, […]

5 Types of brands that people unfollow on Facebook

Social media marketing will only work if you re doing it right. If building an online following is a massive challenge, gaining back the audience you lost—meaning, your “un-followers”—is an even bigger trouble. Social media marketing becomes instantly useless if people keep unfollowing you, and that s why most marketers hold a grudge against this […]

The painful truth about call center attrition

Attrition is every call center s problem, yet so few of them are doing something about it. High attrition rates in call centers put a strain on all aspects of management. One employee walking out the door can trigger a long chain of resignations or completely mess up the way a team would execute its […]

Deflecting insider threats to data security

Is your contact center safe from your employees? Like all organizations, call centers are most vulnerable from the inside. Unfortunately, many of them are quick to direct their vigilance toward external threats, which is actually good until it starts to leave massive internal loopholes.

Why content moderation matters, according to customers

Content moderation and online reputation are inseparable. Thanks to the Internet, multiple voices have been given the capacity to shape customers opinions about brands. And because of this, today s consumers feel more empowered than ever. All over social media and review sites, consumers, product reviewers, and prospective buyers gather to talk about brands.

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Open Access BPO
Open Access BPO2 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

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Open Access BPO
Open Access BPO4 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO5 days ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

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Open Access BPO
Open Access BPO6 days ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

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Open Access BPO
Open Access BPO1 week ago
Your frontline #CallCenter agents play a vital role in fulfilling your commitments to your clients. Recruit the right people to make sure your #CustomerService strategies are implemented effectively: https://zcu.io/dPNj

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Open Access BPO
Open Access BPO1 week ago
The past year taught the industry that unforeseen events can have a drastic impact on businesses. But in the same way, we learned that it was possible to conquer them and turn them into opportunities for #growth.

Read more: https://zcu.io/4dWY

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