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Call center checklist:  6 signs you win at customer service

There are several best practices that your call center in the Philippines must apply before you can say that your customer service team is winning their game. Certain traits like 24/7 availability through multiple channels indicate your staff s excellence in delivering assistance, but your call center should ace other areas to truly win customer […]

Prevent customers from leaving by going beyond apologizing

When your customers reach out to your call center in the Philippines to raise their complaints, your customer service representatives are expected to apologize for the inconvenience they are experiencing. Apologizing doesn’t necessarily have to be a sign of guilt or incompetence; it can be a call-handling strategy for appeasing angry customers.

4 Ways to get feedback-gathering right

Perhaps every business dreams of having the ability to peer inside the minds of their customers to know what they honestly think about the company s products and services. Finding out if your market loves or loathes your brand is like top feat, as it lets you in on what you need to do to […]

Trick or treat: How to survive the customer attrition nightmare

There s a dreaded point in time when a retail business has to face its greatest fear – losing its valued customers. No matter how you condition yourself or your call center in the Philippines that it s just normal for customers to decide that they no longer want to do business with you, the […]

The holiday horror that your business shouldn’t be afraid of

It’s always bad news to see customers leave your establishment frustrated. For retailers that have long been geared up for moments like this, however, seeing customers go is never an alarming scenario. And by “geared up,” we mean having an extension of their brick-and-mortar operations either to a Philippine call center or to their own […]

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Open Access BPO 15 hours ago
Staying competitive often means finding smarter ways to operate and deliver great results.

For many global brands, that involves partnering with #outsourcing experts, and the Philippines is a go-to destination.

What's makes these outsourcing collaborations so impactful for a company's growth?

Learn why so many companies trust Philippine outsourcing companies to help them flourish and expand: https://buff.ly/UKynqaI

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Just like many of the world's top brands, you can count on Open Access BPO to deliver excellent #CustomerExperience through our outsourcing services.

Ready to see how we can help your customer service shine? Get in touch: https://buff.ly/3yaDcXW

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#CallCenterOutsourcing #CustomerExperience
Open Access BPO 16 hours ago
The global market demands more than language fluency—it requires secure multilingual #outsourcing for seamless, protected customer interactions.

But with stricter regulations and evolving cyber threats, businesses must rethink how they approach multilingual #CallCenter outsourcing.

Check out our latest blog to learn why security must never be an afterthought in global expansion: https://buff.ly/llPMlW1

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Multilingual capabilities and #DataSecurity are two of Open Access BPO's best assets.

Our seamless operational processes and professional teams of experts fuse together #MultilingualSupport for over 30 languages with #DataProtection practices.

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Open Access BPO 2 days ago
Leadership in #CallCenters is more than just setting targets and reviewing metrics.
It's about creating an environment where agents thrive, customers feel heard, and operations flow smoothly.

Curious about the techniques that make this possible?
Our blog digs into what makes an effective call center leader: https://buff.ly/xWGNZfa

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Your business deserves world-class, industry-leading solutions, like the ones Open Access BPO provides: https://buff.ly/gHlxyNi

#WeSpeakYourLanguage
Open Access BPO 9 days ago
𝗕𝗿𝗮𝗻𝗱𝘀 𝗰𝗮𝗻 𝗹𝗼𝘀𝗲 𝗯𝗶𝗹𝗹𝗶𝗼𝗻𝘀 𝘄𝗵𝗲𝗻 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗳𝗮𝗹𝘁𝗲𝗿𝘀.
But it's not just about the money. Pushing customers away can deliver a crushing blow to your business.

Ready to stop the bleed and start retaining customers like a pro?
Dive into the insights here: https://buff.ly/yd1gmoE

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Elevate your #CustomerRetention game now!
Contact us today to outsource to a #CustomerSupport expert: https://buff.ly/pmLrIys

Learn more:
[𝐒𝐭𝐮𝐝𝐲] 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐀𝐭𝐭𝐫𝐢𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐓𝐮𝐫𝐧𝐨𝐯𝐞𝐫: 𝐀𝐯𝐞𝐫𝐚𝐠𝐞 𝐑𝐚𝐭𝐞𝐬 𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐨𝐧 𝐂𝐚𝐮𝐬𝐞𝐬: https://buff.ly/xeIJboo

#WeSpeakYourLanguage
#CustomerSupport #CSat
#OutsourcingCustomerService #CX
#CallCenterOutsourcing #CustomerExperience
Open Access BPO 10 days ago
Open Access BPO Manila recently injected a dose of fun and team spirit into the workplace by hosting a #CincoDeMayo celebration.

The event centered around a DIY nacho and taco station, where employees customized their own snacks. This interactive experience provided a relaxed and engaging setting for colleagues to connect and share in a unique way within the office environment.

Beyond the delicious food, the day also featured a series of lighthearted and friendly games. These activities were specifically designed to encourage interaction, collaboration, and a sense of camaraderie among team members from various departments.

The Cinco de Mayo event served as a refreshing opportunity for the OABPO Manila team to unwind, celebrate, and reinforce their positive working relationships.

#WeSpeakYourLanguage
#diversity #inclusivity
#CincoDeMayo2025
Open Access BPO 10 days ago
Ensuring an outstanding #CustomerExperience is an essential aspect of any business.

One way to enhance #CustomerSatisfaction is by outsourcing to a #CallCenter. You've heard of its many benefits, but are they enough to truly upgrade your #CX strategy?

Find out the answer in our latest blog:
https://buff.ly/tcM3hkg

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Open Access BPO is your trusted partner to see your #CX strategy through.

Partner with us today: https://buff.ly/pmLrIys

#WeSpeakYourLanguage
#OutsourcingCX #CallCenterCX
#CustomerExperienceOutsourcing
#BPOCustomerService