As the global economy recovers from the pandemic, consumers and companies are recognizing the value of having their critical processes outsourced to the Philippines. Deciding to entrust various sections of your business to a third-party company is one thing. Jumping aboard the outsourcing train is another. So, if you want your outsourcing endeavors to be […]
The new leader in software outsourcing While China continues to spearhead efforts in bulk software development outsourcing and the Philippines continues to uphold the banner for high quality IT-BPO efforts, Nigeria is ready to take part in the growing software outsourcing industry. Institute of Software Practitioners of Nigeria (ISPON) President Mr. Chris Uwaje says that […]
The Philippine business process outsourcing (BPO) industry will continue to thrive despite evident peso appreciation, according to Contact Center Association of the Philippines (CCAP) president Benedict Hernandez. Hernandez acknowledges that while the strong currency could compromise the competitiveness of Philippine-based BPO firms, the country is still poised to lead the industry with its high value proposition […]
As one of the most competitive players in the global outsourcing market, how does the Philippines plan to tackle the biggest, looming industry challenges? Business leaders’ quest for cost-effective solutions, consumers’ shifting preferences, and the rise of new tech products and processes are simultaneously reshaping the offshoring landscape. For emerging outsourcing locations, the challenges that […]
The Philippines aims to maintain its footing as one of the world s best outsourcing destinations, and sustaining this momentum is the biggest challenge. The Philippines’ business process outsourcing (BPO) industry has had its fair share of both challenges and opportunities since the first call center in the country was established. In fact, the outsourcing […]
To maintain its standing as a burgeoning economic force in Asia, the Philippine outsourcing industry must aim for a higher spot in the industry value chain, an economist said.
Legal processes are meant to be strictly between the company and their in-house legal team or law firm. But for the non-core tasks around those legal processes, many businesses are finding it beneficial to outsource to the Philippines or other offshore locations. Entrusting your non-core legal tasks to what you deem a reliable business process […]
The BPO vs KPO discussion will always pop up when outsourcing is the topic. Here’s what organizations need to know about both. For businesses who are eyeing optimization, the choice to engage in outsourcing service types can significantly impact a company’s trajectory. Understanding BPO vs KPO nuances, therefore, is crucial for making informed choices aligning […]
Businesses under industries such as manufacturing, construction, and call centers give the Philippines a promise of 8% GDP growth.
In the center of the photo, taken during the launch of Open Access BPO’s new operations floor and cafeteria, are CEO Ben Davidowitz and Global VP Joy Sebastian, with Head of Recruitment, Training, & Site Support Bobby Jusayan and Senior Operations Director Nathaniel Martinez. MAKATI CITY, Philippines, April 2024—Multinational outsourcing firm Open Access BPO has […]
