The European Union’s (EU) new data security and privacy directive seeks to improve how businesses, including call centers, handle vital and personal data of the trade bloc’s constituents. This presents implications on how contact centers should process an EU citizen’s personal information. In early 2016, the EU signed into law its new data protection policy, […]

Is your business busy during the holiday season? Keep your customers’ data secure during and after transactions to protect them. Before you delve into data security tips for a digitally safe holiday season, let’s take a look at some of the pitfalls that can hurt your business during the festivities: Digital Disasters That Will Impact […]

Open Access BPO recently concluded its Data Privacy Awareness Month with weekly activities and created a data privacy and security handbook to educate employees about the proper and secure ways of handling data. The company designated May 2022 as its first annual Data Privacy Awareness Month, aligning it with the Philippines’ National Privacy Commission’s Privacy […]

Table Of Contents Summary Contact Center Compliance – Untangling Acronyms What is GPDR? GDPR for Contact Centers & Business Process Outsourcers The Future of Privacy for Contact Centers & Business Process Outsourcers Summary Open Access BPO recently completed a comprehensive GDPR audit to certify that we comply with the General Data Protection Regulation laws. Read […]

Open Access BPO (also referred to below as “we”, “us” and “our”) is a privacy conscious organization. This Privacy Statement explains how we protect your information collected from the web pages of the openaccessbpo.com website. Our privacy statement explains: what information we collect; why we collect it; how we use the collected information; and how […]

A truly satisfying customer experience can build and cultivate trust among your consumers. One of the ways you can refine it is by ensuring the safety of your customers and their personal information as they engage and transact with your brand. Aside from implementing content moderation to monitor your website and social media pages from […]

INTRODUCTION This document contains Open Access BPO’s Privacy Principles and Privacy Policy. It governs and supports all of the business activities of the Company in our processing of personal information. Open Access BPO refers to OAMPI Inc. and other Open Access BPO entities (collectively “we”, “us”, “Company”) that: (1) is involved in providing or receiving […]

While the Internet of Things has indeed brought accessibility and comfort to customers, it also brought uncertainty. With customers concerned with how their personal data is being used, customer trust is critically affected by how companies tackle data security worries in the mobile-first environment. This year’s celebration of the Customer Service Week was held in […]

There’s no question that content moderation protects your online community from harmful content that could destroy your brand. On the surface, moderation keeps your web content clean and high quality, but can this solution safeguard submitted information from getting released without your or your community members’ authorization? Data security is an aspect of online moderation […]

As customer service tasks commonly involve customer data collection and storage, client confidentiality is strictly upheld in technical support outsourcing firms. As such, they must have a data protection plan (DPP) that complies with privacy laws implemented in their area of operation and passes ethical standards set by the industry they are under. What should […]