‘Tis the season of tinsel, parties, and most of all, spending sprees! Cyber Week kicked off the holiday rush, and it’s expected to get busier until Christmas and New Year. The ecommerce holiday shopping rush is upon us—now more than ever. The last quarter of the year is often a dizzying wave of last-minute purchases and […]
In less than a month, millions of Thanksgiving turkeys will grace banquets and signal the much-awaited Black Friday and Cyber Monday shopping bonanzas. With price slashes often too good to resist, bargain hunters are expected to flood every brick-and-mortar store and e-commerce business’ website. People will also be reaching out to brands’ customer service channels […]
Call Center Agents Call Center Industry Culture Employee Engagement Event Open Access BPO Performance Management
Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths. Multilingual call center Open Access BPO recently launched its […]
Did you know that upholding your customer data protection policy can have something to do with boosting customer experience? Businesses must prioritize the protection of customer data, especially when data breaches occasionally make headlines. A robust customer data protection policy not only safeguards sensitive information but also plays a crucial role in enhancing the overall […]
One of the most dangerous call center outsourcing risks you can face is fraud. But should you really get discouraged? As a business owner, you are constantly seeking ways to optimize your operations, reduce costs, and enhance customer satisfaction. One strategy that has gained popularity is outsourcing, which involves delegating specific business functions to external […]
WASHINGTON DC, May 29, 2019 – Multilingual call center Open Access BPO was named a leading IT and business services company in a recent list unveiled by B2B ratings and reviews firm, Clutch. The Clutch Top IT & Business Service Companies 2019 list highlights more than 470 companies ranked in various categories. Open Access BPO […]
Global strategic advisory firm Tholons has ranked the Philippines in the 15th place of the top globalization destinations in its latest report, the 2023 Global Business Innovation Sustainability (TBIS) Index. The southeast Asian nation made it to the second notch of the “Top 50 Digital Nations” list, while eight of its cities have been identified […]
Table Of Contents Understanding the Customer Experience Going Beyond Expectations Strategies for Delivering Excellent Customer Experience Empowering Employees for Customer Excellence Success Stories Involving Exceptional Customer Experiences Measuring and Improving Customer Experience So, What’s the Role of Outsourcing in all of This? Contact us The happier your customers are, the more willing they’d be to […]
The European Union’s (EU) new data security and privacy directive seeks to improve how businesses, including call centers, handle vital and personal data of the trade bloc’s constituents. This presents implications on how contact centers should process an EU citizen’s personal information. In early 2016, the EU signed into law its new data protection policy, […]
We all know that what triggered the digital revolution is the smartphone. Starting out as a game-changing, all-in-one tech, this device quickly became an omnipresent gadget that has taken root in people’s pockets. This digital movement is so impactful that it’s reshaping consumers’ behaviors. Everyone’s glued to their phones, expecting brands to be accessible across […]
