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What it’s really like to moderate social media content

You can think of content moderators as the police guarding your online presence—be it on your website or social media pages. But what’s it really like to moderate web content? These days, most companies have a team that reviews every piece of content that goes into their online pages. The objective here is two-fold. One […]

The growing fraud problem plaguing ecommerce

As digital scam artists keep honing their craft to outsmart ecommerce brands, how do you make sure your fraud prevention techniques are robust enough? When brands began moving their stores to the digital space, everybody expected swindlers to follow. Unsurprisingly, they’ve modernized their thieving tactics to adapt to the changing business landscape. And yet, even […]

5 Traits of abusive customers you shouldn't tolerate

Regardless of what everybody else says, customers aren’t always right. To protect your brand, you must know when to walk away from abusive buyers. All brands strive to engineer and deliver the best customer experience they can. The thing is, not all buyers deserve this kind of treatment. While you may be inclined to put […]

4 Common conflicts between brands and customer support providers

Just like most business partnerships, conflicts are unavoidable when you’re working with a call center. However, they don’t necessarily mark the end of your relationship. As much as you’d like to lead a perfectly harmonious relationship with your customer service vendor, this won’t always be the case. You and your provider may not always agree […]

Helping your call center agents with time management

While your contact center’s focus might have shifted from the speed of interactions to the quality of the customer experience, no one can deny that good time management is still a primary indicator of efficiency. Ideally, you must be staffed with agents who can handle multiple tasks at once without sacrificing the quality of their […]

How messaging apps are changing customer conversations

Customer service practices are continuously evolving as brands embrace new technologies that can simplify and uplift shoppers’ experiences. When Internet-enabled mobile devices such as smartphones and tablets began to take over the mainstream market, people started moving to a newer breed of communication channel. Today, at the height of mobile consumption, the phone calls and […]

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Open Access BPO
Open Access BPO3 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

How do you protect the lifeline of your #CallCenter in such cases? Find out in this blog: https://zcu.io/bjPx

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

#WeSpeakYourLanguage #CustServ #CallCenter
Open Access BPO
Open Access BPO6 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO7 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO1 week ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService