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The growing fraud problem plaguing ecommerce

As digital scam artists keep honing their craft to outsmart ecommerce brands, how do you make sure your fraud prevention techniques are robust enough? When brands began moving their stores to the digital space, everybody expected swindlers to follow. Unsurprisingly, they’ve modernized their thieving tactics to adapt to the changing business landscape. And yet, even […]

5 Traits of abusive customers you shouldn't tolerate

Regardless of what everybody else says, customers aren’t always right. To protect your brand, you must know when to walk away from abusive buyers. All brands strive to engineer and deliver the best customer experience they can. The thing is, not all buyers deserve this kind of treatment. While you may be inclined to put […]

4 Common conflicts between brands and customer support providers

Just like most business partnerships, conflicts are unavoidable when you’re working with a call center. However, they don’t necessarily mark the end of your relationship. As much as you’d like to lead a perfectly harmonious relationship with your customer service vendor, this won’t always be the case. You and your provider may not always agree […]

Helping your call center agents with time management

While your contact center’s focus might have shifted from the speed of interactions to the quality of the customer experience, no one can deny that good time management is still a primary indicator of efficiency. Ideally, you must be staffed with agents who can handle multiple tasks at once without sacrificing the quality of their […]

How messaging apps are changing customer conversations

Customer service practices are continuously evolving as brands embrace new technologies that can simplify and uplift shoppers’ experiences. When Internet-enabled mobile devices such as smartphones and tablets began to take over the mainstream market, people started moving to a newer breed of communication channel. Today, at the height of mobile consumption, the phone calls and […]

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Open Access BPO
Open Access BPO2 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

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Open Access BPO
Open Access BPO3 days ago
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A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5

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Open Access BPO5 days ago
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Open Access BPO6 days ago
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