In light of recent news about the Philippine business process outsourcing (BPO) industry s soaring revenues for 2014, experts have high hopes for last year s top performing segments, particularly the health information management (HIM) sector.
In light of recent news about the Philippine business process outsourcing (BPO) industry s soaring revenues for 2014, experts have high hopes for last year s top performing segments, particularly the health information management (HIM) sector.
The IT and Business Process Association of the Philippines (IBPAP) released revenue tally of the country s business process outsourcing (BPO) sector for 2014, and it reflected what everyone expected: the Philippine BPO industry surpassed its estimated 17% growth by almost 2%.
Struggling to create a customer service roadmap? Here are some areas you need to prioritize as you make your way to business success. How you manage your customers can either make or break your brand’s reputation. This is where the art of a meticulously crafted customer service roadmap comes into play. More than just a […]
Social media marketing and content marketing are two of the favorite ways that marketers use to get their brands out there. While both are prevalently being done nowadays, the difference between the two is still unclear for many. It s understandable, considering that they have overlapping traits—content marketers rely heavily on social media for distribution, […]
When it comes to social media marketing, it seems that the simpler the platform and approach, the more effective a campaign becomes. This is what an L2 research suggests when the research firm conducted a survey among 250 of the world s top brands. The study revealed that brands share more content on Instagram than […]
Google has been clear about its preference for mobile friendly websites for years now. The Internet giant even released guides and best practices for webmasters on how to make their sites ready for mobile experience. If your website is not designed to provide convenience when browsing using a smartphone or any mobile device, Google won […]
The proper integration and execution of social media tools in streamlining online customer service has been a favorite topic in this blog. We’ve published a number of articles giving customer service tips to businesses seeking to leverage on the vast choice of social platforms where they can engage with the majority of their customers almost […]
Your website is one of the most important tools you can use to build relationships with your current and prospective customers. Every aspect of it, whether it’s your website design, subscription and order forms, or even your landing page pop-ups, must always spark a good impression to every visitor that comes across it to increase […]
The recently concluded 10th Mobile World Congress (MWC) has been deemed a massive success. It wasn’t just for hitting a record-high number of attendees (more than 93,000), but also for leaving tech experts and enthusiasts around the world with a hefty amount of innovation, and insights about the mobile tech world.