There are many things that could indicate a call center’s strong grip of its solid client base, but there are telltale signs that you should watch out for when choosing the right outsourcing firm to partner with among a long list of prospects.
There are many things that could indicate a call center’s strong grip of its solid client base, but there are telltale signs that you should watch out for when choosing the right outsourcing firm to partner with among a long list of prospects.
Business-to-business telemarketing agents constantly face the challenge of finding out how to use their conversation skills in closing sales deals with clients. Telemarketing is twice as challenging as face-to-face sales presentations because outbound sales agents can’t utilize their own and their prospects’ body language to navigate the conversation and make it more compelling. The language […]
Last week, we shared four of the most common complaints faced by people working under the customer service outsourcing industry. We outlined the main reasons why these problems occur and then suggested the immediate and long-term remedies to the concerns. To give a quick recap, the complaints we lightly explored are the following: no follow-up, […]
A customer-focused approach helps your brand achieve customer retention, satisfaction, and loyalty. Here are 5 ways to do it. Being customer-centric is your best bet for long-term success. After all, your customers are the lifeblood of your business, and catering to their unique requirements is key to building strong relationships. To truly put customers first, […]
Are you aiming to penetrate new markets by partnering with a multilingual call center? Then this is for you. Know how you can apply the community business approach in widening your market reach while maintaining your brand s local touch.
Many businesses claim that they take time to gather customer feedback to improve their operations. Most brands do it either by asking customers to personally fill out customer surveys or through quick interviews made possible by their call center support services. This commitment is indeed commendable. Not only do they gain insights that can help […]
When you’re assigned a task that is beyond your capacity or outside your job description, it’s a natural response to say that it’s not your job. But in the customer service outsourcing industry where the customer satisfaction is everyone’s ultimate purpose, you can’t simply steer clear of the duties that are tied to customer experience, […]
In this age where smartphones have reached the status of being a necessity and not just a luxury, mobile marketing has become a promising option for businesses wanting to find a faster way to reach their prospects. Just like any digital marketing strategy, mobile marketing also gives retailers and business owners the opportunity to balance […]
What is work culture? There s no clear and definite meaning behind the term, but one thing that is certain about it is that every workplace has one that should be cultivated, especially in working environments like a multilingual call center where various nationalities with different beliefs work together.