INTRODUCTION This document contains Open Access BPO’s Privacy Principles and Privacy Policy. It governs and supports all of the business activities of the Company in our processing of personal information. Open Access BPO refers to OAMPI Inc. and other Open Access BPO entities (collectively “we”, “us”, “Company”) that: (1) is involved in providing or receiving […]
The mobile-first revolution is an opportunity for your business to engage people on-the-go, but how does it affect customer trust? As a business owner, you grasp the significance of optimizing your digital presence for mobile users. Embracing a mobile-first strategy not only enhances the brand experience but also earns you customer trust. Yet, amid the […]
Have you ever heard of customer service branding? It’s a combination of company branding and customer service. Learn more about it here. Two crucial elements play a pivotal role in shaping success: company branding and customer service. Company branding represents the identity, values, and promises of your organization, while customer service encompasses the interactions and […]
Information security awareness doesn’t always have to be your business’ responsibility. Here’s how you can help customers chip in. For businesses, strong information security awareness is particularly pronounced. In fact, having fortified defenses is the first step toward ensuring a brand’s resilience. The ability to understand, adapt, and proactively engage with the principles of cybersecurity […]
Providing exceptional customer service is paramount for brands seeking to gain a competitive edge. Many companies are now considering partnering with outsourcing call centers to handle their customer support needs efficiently. By opting to outsource customer service to a call center, your brand can strategically increase customer satisfaction and ensure excellent customer experience. This approach […]
Having an outsourcing partner lightens the load for brands, but it doesn’t make them completely safe from these call center nightmares. Call centers play a vital role in delivering exceptional customer service and ensuring customer satisfaction. However, with great responsibility comes the need for preparedness. It’s crucial for brands to be aware of potential call […]
Data analytics shows how customer experience should be delivered. Learn how your brand can tap into its potential here. Data analytics has become a game-changer for businesses seeking to enhance customer experiences. Through the power of data, organizations can gain deep insights into customer behavior, preferences, and needs. Because of data analytics, brands are able […]
Call center resignations negatively affect employees who work hard to keep up with demand. Luckily, there are ways around this setback. Employee turnover is a reality that call centers often face. Call center resignations can disrupt operations, lead to loss of knowledge, and affect overall morale. However, with effective resignation handling strategies, you can mitigate […]
Sometimes, security issues to your organization come not from the outside, but from insider threats. Here’s how you can counter them. Data security is a primary concern for businesses of all sizes. It’s no secret that we live in a world where digital information is a valuable asset. Therefore, safeguarding this asset—including against insider threats— […]
Delivering a great customer experience isn’t quite simple. But there are basic rules that brands can follow to reach that goal. Customer experience is a fundamental element that can either enhance or undermine a brand. In a market saturated with choices, the quality of the customer experience becomes a decisive factor in building brand loyalty. […]