When outsourcing to the Philippines, you’re automatically entrusting your business’ database of sensitive information to a third party provider at an offshore location. Many companies may understandably take issue, especially with the risks of data theft and network intrusions on potentially insecure facilities. Despite the security-oriented fears that come with outsourcing, offshoring companies are often […]
MAKATI CITY, Philippines, September 2, 2021— Multilingual outsourcing firm, Open Access BPO, announced that it has achieved compliance with the General Data Protection Regulation (GDPR) legislated by the European Union (EU). The GDPR is the EU’s data privacy and protection law that governs how businesses handle EU citizens’ personal data. This applies to all companies […]
The Open Access BPO website (the Site), located at https://www.openaccessbpo.com/, is a copyrighted work belonging to Open Access BPO (the Company). Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are […]
You’d think call center fraud would finally cease when the General Data Protection Regulation (GDPR) was enforced. Yet, as much as the ruling pushes companies to tighten their grip on data security, it’s still just another day at the office for seasoned criminals. With stories of fraudulent activities becoming public knowledge, companies in the business […]
Ecommerce websites can boost sales by increasing customer engagement with the help of online customer service channels. Today’s brands know that much of their success relies upon their digital performance. Your website should be able to convert visitors into customers and keep previous buyers coming back. Sadly, many businesses just sit back and watch helplessly […]
If you’re suffering from increasing customer churn rates, that’s an indication that you’re doing something wrong. In most cases, customers abandon brands they don’t trust. It may be due to underperformance, ineffective communication strategies, or lack of transparency. However, you need to pinpoint exactly why customers are leaving you. That way, you can come up […]
The recently concluded 10th Mobile World Congress (MWC) has been deemed a massive success. It wasn’t just for hitting a record-high number of attendees (more than 93,000), but also for leaving tech experts and enthusiasts around the world with a hefty amount of innovation, and insights about the mobile tech world.
Crowdsourcing is becoming a favorite content marketing move of many brands because of how it lets them access a vast, inexpensive resource of new, intellectual, and effective ideas. Not to mention, it encourages interaction between brands and their consuming public, as well as among fellow community members. The sense of collaboration that people get from […]
Opinions are divided in the debate of whether or not the BYOD (bring your own device) setting is advisable for technical support outsourcing firms. MarketsandMarkets, for one, sees the BYOD trend to reach the $181.39-billion worth by 2017. Gartner also agrees that there’s no stopping the trend from invading workplaces, but its benefits will bring […]
Telemarketing in the Philippines Does it really matter where telemarketers work from if they can deliver results? The answer is a resounding Yes! as telemarketers in the Philippines can attest. There are numerous benefits to outsourcing your telemarketing functions against hiring home-based telemarketers. Below are some of them: • Expertise While home-based telemarketers may have […]
