Should you outsource to a call center in the Philippines’ provinces?

Should you outsource to a call center in the Philippines’ provinces?

OABPO Blog Team Published on January 28, 2014

call-center-in-the-Philippines
If you’re planning to outsource to a call center in the Philippines, what specific location would you choose? Initially, major central business districts like Makati and Ortigas would likely cross your mind, but now that a variety of cities outside Metro Manila are being groomed as the next potential outsourcing capitals, you have many more options to choose from.

Why would you consider outsourcing to provincial locations if the majority of outsourcing (BPO) firms host their operations in the National Capital Region (NCR)? The following reasons may help convince you.

International recognition

For many, the inclusion of seven Philippine cities in Tholons coveted top 100 rankings could be enough reason to trust the countryside for your outsourced operations. Metro Manila may have placed second in the list of 100, but the six other cities that have either maintained or advanced their standings, namely Sta. Rosa, Bacolod, Davao, Cebu, Iloilo, and Baguio, are situated in regions far outside the capital.

Government support

The Philippines’ Department of Science and Technology (DOST) recently launched its Next Wave Cities program, which promises to share the focus of outsourcing with locations other than the NCR. Both national employment bureaus and local government units of the provincial sites have expressed support for DOST’s initiative, as it could help accelerate the economic growth in the countryside. Educational commissions are also banking on the country’s BPO sector by including outsourcing courses in the tertiary education curriculum and training programs.

Talent and infrastructure availability

call-center-in-the-Philippines--

Among the basis for selecting the next wave cities is the availability of talent and infrastructure in the potential outsourcing hubs.

Since underwater fiber optic cables have recently been installed to connect Central Visayas and Northern Mindanao to major communication centers, call center operations in municipalities such as Cebu, Tagbilaran, and Kinoguitan are now more reliable and sturdy. Add the fact that the hiring and construction of business centers have shifted focus to the southern regions, and you will see that provinces can definitely compete with Metro Manila’s outsourcing capacity now.

The aforementioned support for the BPO industry shown by the government and education sectors hones the competency of the Filipino workforce. This same investment in the manpower earned the Philippines recognition in the business world, receiving dubs such as “Best Business English” and “Offshoring Destination of the Year” from trusted entities like the GlobalEnglish Corporation. In addition to having a strong connection with Western culture and proficiency in the English language, the skills of local manpower remains to be the biggest reason for businesses to delegate crucial business process to the country.

There are many things to consider when outsourcing to a call center in the Philippines, and those deciding factors are present in the provincial BPO hubs. International business analysts and government agencies are already putting their trust on the countryside’s capacity to host outsourced business operations, so why shouldn’t you?

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO13 hours ago
With the #ecommerce holiday shopping rush comes the armies of customers with their purchases and inquiries.
In the middle of all this, your brand needs to make both them and your team happy.

Here's how you can strike the right balance between ๐—น๐—ฒ๐˜๐˜๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐˜๐—ฒ๐—ฎ๐—บ ๐—ฒ๐—ป๐—ท๐—ผ๐˜† ๐˜๐—ต๐—ฒ ๐—ต๐—ผ๐—น๐—ถ๐—ฑ๐—ฎ๐˜†๐˜€ and ๐˜€๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ป๐—ด ๐˜†๐—ผ๐˜‚๐—ฟ ๐—บ๐—ผ๐˜€๐˜ ๐—น๐—ผ๐˜†๐—ฎ๐—น ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐˜€: https://buff.ly/3ur1Q1o

----------
Ensure your customers' needs are met with a trusted #CustomerService expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
CustomerService #CustomerExperience
Open Access BPO
Open Access BPO13 hours ago
Failing to meet customer expectations may be your goal, but there are unforeseen and unavoidable instances that cause you to fail.

Here are 4 basic steps of a business #CustomerSupport strategy when facing mishaps: https://buff.ly/3iDVQQr

----------
Start your journey to a better #CX with a #CusomerExperience expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
As much as your brand wants to give your customers a great experience, there are times when you really have to say no to their requests. For #CallCenter agents who are trained to always delight the customer, having to say "no" can be difficult.

Here are 5 tips for letting down your customers gently without ruining their entire #BrandExperience: https://buff.ly/3VuHqR6

----------
Choose an #outsourcing company that values customer service and brand retention: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CallCenterTips
Open Access BPO
Open Access BPO3 days ago
The holiday season is one of the busiest times for most businesses and deal-seeking consumers.

Between the onslaught of online shoppers, the potential issues you might run into, and possible internal concerns, is your brand ready to handle the holiday rush?

Here's how outsourcing can ensure a satisfying #CustomerExperience during the holidays: https://buff.ly/3XTgDzB

-
-
โ€ข How a 24/7 Call Center Handles a High Call Volume During the Holidays
https://buff.ly/3B9bkCq

โ€ข Outsourcing to Beat the eCommerce Holiday Shopping Rush
https://buff.ly/3FqlDEC

โ€ข UI Tune-Up: A Customer Service Must-Do for the Holidays
https://buff.ly/3XYPiMj

โ€ข 5 Ways to Boost Customer Satisfaction This Holiday Season
https://buff.ly/3FooIoE

โ€ข 4 Major Flops that Could Happen Over the Holidays
https://buff.ly/3FmdfWL

โ€ข How Can Philippine Call Centers Motivate Agents After the Holidays?
https://buff.ly/3XOlmmd

โ€ข Top Five Business Tasks To Outsource During The Holiday Season | via Forbes
https://buff.ly/3B9bkSW

----------
Partner with a #multilingual #CX expert trusted by global brands for their 24/7 support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#ecommerce #OnllineRetail
#OnlineShopping #HolidayShopping
#CustomerSupport #CustomerService
Open Access BPO
Open Access BPO1 week ago
If you think it has become harder to make your customers happy these past couple of decades, you're right.

Here are the 5 reasons why making customers happyโ€”and keeping them that wayโ€”has become an even more demanding task: https://buff.ly/3APNZFN

----------
Start improving your customer retention and brand loyalty: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CX #CustomerExperience
Open Access BPO
Open Access BPO2 weeks ago
#BlackFriday and #CyberMonday are the biggest holiday shopping events in the US, with millions of consumers eagerly waiting to snatch up season-exclusive discounts and special deals.

To provide the best #OnlineShopping experience possible, #ecommerce brands and their outsourced support teams spend months devising #CustomerSupport strategies.

Here are a few notable stats about these shopping holidays.

#WeSpeakYourLanguage
Open Access BPO