Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
The value of every agent, who works hard to please customers, is impossible to quantify, as it goes far beyond the numbers. That’s why for contact centers, employee engagement must...
A Customer Relationship Management (CRM) system serves as the backbone of your customer interactions, helping you understand their needs, preferences, and behaviors to deliver exceptional experiences. Grooming frontline employees as...
Are you losing customers despite your impressive services? High customer effort may be the culprit. Harvard Business Review published an article titled, “Stop trying to delight your customers.” Its premise...
In the customer service arena, speed is king. For many customers, it has become the standard of great services. Now that customers expect everything to happen instantly, brands and their...
Effective training programs that promote cultural sensitivity have been in demand in recent years, and you can observe this trend across industries. Mainly, it’s because we live in an increasingly...
The advent of social media is fascinating. Although these social networking sites were originally created to enhance personal relationships, they have now evolved as customer service tools. Websites such as...
Every business has a goal of delivering great customer interactions consistently. Fortunately, such interactions have common denominators. Companies are constantly striving to stand out by providing great customer interactions. Understanding...
Speech analytics arms contact centers with customer service and sales strategies that are driven by consumer insight. Speech analytics tools have become commonplace in contact centers. Its adoption is driven...
Poor leadership needs to be addressed in call centers right away. How can this be done? Spot the call center red flags first. Call centers are dynamic hubs, managing countless...
Sure, you can hire to replace resigning call center agents, but the truth is that employee attrition can cause deeper dents in your profit than you can imagine. Call centers...
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.