Multilingual call center Open Access BPO reaffirmed its commitment to keep its employees safe with its health and safety protocols and its recently concluded COVID-19 vaccination campaign. The Let’s Get the Jab Done! initiative was launched in September to encourage employees from the company’s Philippine offices to register and receive the COVID-19 vaccine through the […]
Workplace diversity has now become a norm rather than a novelty. Surveys done by management consulting firm McKinsey show there are significant benefits in embracing it beyond lip service. Internally, diversity and inclusion (D&I) programs promote employee satisfaction and retention, ignite creativity, and broaden knowledge across the board. These programs are critical in solving diversity […]
Open Access BPO is once again participating in the TCS New York City Marathon, set to take place this Sunday, November 7. The multilingual call center joins the prestigious event as a major sponsor of Ryan’s Run, a nonprofit organization and NYC Marathon Silver Charity Partner. This sponsorship supports charity healthcare system Allied Services and […]
Multiculturalism is an indelible part of Open Access BPO’s daily operations. Our global offices in the Philippines, China, Taiwan, and the US house multilingual talents from different backgrounds. We embrace diversity and commit to empowering our employees, regardless of religion, culture, age, abilities and disabilities, and gender identity. Whether it’s on Pride month or not, […]
Open Access BPO’s business continuity planning strategies have ensured our operational resilience, enabling us to provide seamless 24/7 outsourcing solutions during the pandemic. The drastic changes brought by COVID-19 inadvertently highlighted the cracks in many companies’ disaster preparedness strategies. A study by human resource consulting firm Mercer says that over half of businesses worldwide weren’t […]
Call Center Agents Call Center Industry Culture Employee Engagement Event Open Access BPO Performance Management
Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths. Multilingual call center Open Access BPO recently launched its […]
Employee self-care is everyone’s personal responsibility. Ensuring it involves taking on activities that help maintain health and well-being, enabling them to prevent and manage illnesses caused by an unhealthy lifestyle. Between an employee’s tasks at work and at home, however, maintaining a balance and fully taking care of yourself can be challenging. This is why […]
Last July 21, 2018, two of Open Access BPO employees, Senior Creative Specialist Mel Avila and Senior SEO Strategist Jeff Aspacio, joined the first Tough Mudder event in Asia at Portofino Amore, Alabang.
This June, LGBTQIA+ communities all over the world are celebrating Pride Month. Amid Pride celebrations, Open Access BPO expresses and extends full support to its very own LGBTQIA+ members. I’d like to take this opportunity to remind our LGBTQIA+ members that Open Access BPO is a safe space. We commit to providing all of you […]
Improving the quality of work life your call center agents experience can help enhance the customer experience. How often do you ask your employees how they’re doing? Aside from the typical stress that call center agents face, how difficult is it for them to execute their tasks? Have you ever asked them how they feel […]
