Category: Open Access BPO

Open Access BPO Heightens Customer Data Security Compliance

Makati City, Philippines, February 2, 2022 – Multinational call center Open Access BPO attained System and Organization Controls (SOC 2) Type II compliance in keeping with its commitment to ensuring data security for its partners and their customers. SOC 2 Type II is a set of security standards developed by the American Institute of CPAs […]

Open Access BPO Enhances Operational Security

Multilingual outsourcing firm Open Access BPO recently organized a cybersecurity exercise to test their breach detection, response, and recovery strategies, ensuring data security for their employees and clientele. These past two years highlight the need for businesses to enforce strong data security measures, practices, and tools. According to Deloitte, cybercrimes are on the rise as […]

Open Access BPO Affirms Pledge to Ensure Employee Safety with Vaccination Campaign

Multilingual call center Open Access BPO reaffirmed its commitment to keep its employees safe with its health and safety protocols and its recently concluded COVID-19 vaccination campaign. The Let’s Get the Jab Done! initiative was launched in September to encourage employees from the company’s Philippine offices to register and receive the COVID-19 vaccine through the […]

Open Access BPO Renews Charity Support, Sends Employee to NYC Marathon

NEW YORK CITY, USA, November 10, 2021—Over 30,000 runners participated in the 42-kilometer TCS NYC Marathon on November 7. Among the marathoners is Open Access BPO employee Alessio Urbani who represented the multilingual call center in the prestigious race. Since 2016, Open Access BPO has been a major sponsor of Ryan’s Run, a charity campaign […]

Open Access BPO Participates in Annual NYC Marathon

Open Access BPO is once again participating in the TCS New York City Marathon, set to take place this Sunday, November 7. The multilingual call center joins the prestigious event as a major sponsor of Ryan’s Run, a nonprofit organization and NYC Marathon Silver Charity Partner. This sponsorship supports charity healthcare system Allied Services and […]

Open Access BPO Secures Safety Seal Certification

Open Access BPO, a multinational business process outsourcing (BPO) firm, announced that its flagship facility in Makati, Philippines received Safety Seal Certification from the Department of Trade and Industry. This certification verifies that a Philippine-based company complies with the public health standards set by the government. It attests that a company has the appropriate health […]

Open Access BPO Expands US Operations

LAS VEGAS, Nev., Oct. 20, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced the relocation of its Las Vegas office to accommodate its expanding operations. This relocation is part of the multilingual BPO company’s three-year, $20-million investment roadmap to expand its global operations and grow its highly skilled multilingual workforce. The […]

Open Access BPO: 6 Years in the Heart of Davao

Davao has long been recognized as a major global city in the Philippines. Its economic strength, agile technical capabilities, progressive city infrastructures, and population of qualified professionals make it a sustainable location for offshore investments. Local organizations and foreign analysts frequently recognize Davao’s attractiveness for business process outsourcing (BPO) and call center operations. Open Access […]

What is GDPR Compliance and Why Contact Centers Should be GDPR Compliant

Table Of Contents Summary Contact Center Compliance – Untangling Acronyms What is GPDR? GDPR for Contact Centers & Business Process Outsourcers The Future of Privacy for Contact Centers & Business Process Outsourcers Summary Open Access BPO recently completed a comprehensive GDPR audit to certify that we comply with the General Data Protection Regulation laws. Read […]

Open Access BPO Achieves GDPR compliance

MAKATI CITY, Philippines, September 2, 2021— Multilingual outsourcing firm, Open Access BPO, announced that it has achieved compliance with the General Data Protection Regulation (GDPR) legislated by the European Union (EU). The GDPR is the EU’s data privacy and protection law that governs how businesses handle EU citizens’ personal data. This applies to all companies […]

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Open Access BPO 2 days ago
Open Access BPO recently kicked off our new fitness programs with a sunset yoga session: https://buff.ly/3UMe81m

‍Held on the newly launched scenic 7th-floor terrace of our Makati HQ, the session provided employees with a unique opportunity to unwind, de-stress, and connect with colleagues in a beautiful outdoor setting.

Our fitness program is set to resume this week with new Rope Flow and Zumba program.

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Learn more about our company culture and the many benefits we offer our employees by visiting our website today: https://buff.ly/44Rlllq

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#OneForHealth #IdeaHubOABPO
#EmployeeEngagement #WellnessAtWork
#HealthyWorkplace #MindfulnessAtWork
Open Access BPO 2 days ago
Customers today expect more! 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗻𝗲𝗲𝗱𝘀, 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝘀, 𝗮𝗻𝗱 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝘁𝗿𝗲𝗻𝗱𝘀 𝘄𝗶𝗹𝗹 𝗮𝗹𝘄𝗮𝘆𝘀 𝗰𝗵𝗮𝗻𝗴𝗲, 𝗮𝗻𝗱 𝘀𝗼 𝘀𝗵𝗼𝘂𝗹𝗱 𝘆𝗼𝘂𝗿 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀, 𝘁𝗼𝗼𝗹𝘀, 𝗮𝗻𝗱 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵.

Don't wait for your consumer base to grow or even wither before you update your #CustomerSupport strategy.

Here are 4 signs that your #CustomerService action plans need an upgrade: https://buff.ly/3QOCVAu

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Provide your customers with excellent #ConsumerExperience from one of today's trusted multilingual #CX experts: https://buff.ly/3wtloHp

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Open Access BPO 2 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗖𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗲𝘀 𝗠𝗮𝗻𝗶𝗹𝗮 𝗦𝗶𝘁𝗲𝘀 𝗜𝗻𝘁𝗼 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 𝗛𝘂𝗯 𝗳𝗼𝗿 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 | https://buff.ly/4dRxqv0

Open Access BPO, a leading provider of outsourced business solutions, recently brought all its Manila operations under one roof. This consolidation into a central hub, in the Makati Business District, signifies a commitment to enhanced efficiency and service excellence.

By uniting their Manila workforce and expertise, the company aims to foster stronger collaboration and innovation, ultimately benefiting both their clients and employees. The state-of-the-art facilities boast modern technology and ergonomic workstations, creating an optimized environment for top-notch agent performance and seamless service delivery.

This consolidation marks a significant step forward for Open Access BPO, solidifying their position as a frontrunner in the #outsourcing industry.

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Open Access BPO 3 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗰𝗼𝗺𝗽𝗹𝗲𝘁𝗲𝗱 𝗶𝘁𝘀 𝗼𝗽𝘀 𝗰𝗲𝗻𝘁𝗿𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗰𝗼𝗻𝘀𝗼𝗹𝗶𝗱𝗮𝘁𝗶𝗻𝗴 𝗶𝘁𝘀 𝗠𝗮𝗻𝗶𝗹𝗮 𝘀𝗶𝘁𝗲𝘀 𝗶𝗻𝘁𝗼 𝗮 𝗰𝗲𝗻𝘁𝗿𝗮𝗹 𝗵𝘂𝗯 𝗶𝗻 𝗠𝗮𝗸𝗮𝘁𝗶 𝗖𝗶𝘁𝘆 | https://buff.ly/3K37xur

The strategic move allows for enhanced communication, streamlined collaboration, and a more cohesive company culture.

The newly unified office space, located in Robinsons Summit Center, boasts a state-of-the-art operations floor designed to optimize agent performance and client service delivery.

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Open Access BPO 3 days ago
A branded #CustomerExperience provides your customers with a unique and consistent interaction across various touchpoints. It reflects your brand's values, personality, and promises.

Building a branded #CustomerService strategy can differentiate your business from competitors and help you build stronger relationships with your customers.

Here's how you can develop a branded customer service strategy: https://buff.ly/3V0O0RA

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Outsource #CustomerDelight to a reliable #BPO without losing your #BrandIdentity: https://buff.ly/3UZGR3Q

#WeSpeakYourLanguage
#CustomerSupport #branding
#CX #CustomerSatisfaction
Open Access BPO 4 days ago
𝗬𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗶𝘀 𝗻𝗼𝘁𝗵𝗶𝗻𝗴 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀, 𝘀𝗼 𝘄𝗵𝘆 𝗱𝗼𝗻'𝘁 𝘆𝗼𝘂 𝗴𝗶𝘃𝗲 𝘁𝗵𝗲𝗺 𝗮 𝗰𝗵𝗮𝗻𝗰𝗲 𝘁𝗼 𝘀𝗽𝗲𝗮𝗸 𝘂𝗽?

Build a conversation-driven platform to boost #CustomerEngagement.

Here are some tips to generate feedback and enhance your business strategy, boost engagement, and transform the #CustomerExperience: https://buff.ly/3UydzIk

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Ensure your customer are always be heard by partnering with a dedicated #outsourcing partner: https://buff.ly/3R7J635

#WeSpeakYourLanguage
#CustomerSupport #CX
#CustomerExperience #CSat
Open Access BPO