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New Philippine call centers to amass an extra $15–$25 M in revenues

It seems that the Philippine business process outsourcing (BPO) industry is never running out of good news and laudable developments. The Information Technology-Business Process Association of the Philippines (IBPAP) is currently grooming 10 new next-wave cities conducive to the growth of Philippine call centers. These locations, which will be revealed in the first quarter of […]

What should content marketers do with emojis?

You’ve probably heard that Oxford Dictionary recently named the *tears of joy emoji* as 2015’s Word of the Year. This surprising news left many of us feeling all confused and wondering whether these pictographs are now considered legitimate words. Others are contesting this decision, while some came up with a list of what they think […]

Should B2B marketers appeal to logic or emotion?

B2C companies have already figured out a way to get their target customers on board with the whole buying journey. Most of them, in their TV advertisements, online content, and other forms of marketing outreach, combine facts with emotion to sell their products and services. They typically start with creating a hype around the product […]

Internet of things is the next customer service game-changer

With the rate by which technology grows, it seems that it s already outpacing us. Over the previous decades, we ve all been swept away by how the Internet intricately weaved itself as a fundamental component of people s everyday lives. Smart devices—tablets, phones, wearables, and others—completely changed the face of businesses. Now, the world […]

Website localization tips for better e-commerce returns

Brands who want to establish a global footprint should make website localization part of their strategy. According to the latest data from the United Nation s International Telecommunication Union, there are more than 3 billion users browsing the Internet. This makes up 40% of the world s population. In the near future, we can expect […]

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Open Access BPO
Open Access BPO1 week ago
How do you make your customers feel special?

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Open Access BPO
Open Access BPO2 weeks ago
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Open Access BPO
Open Access BPO2 weeks ago
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Open Access BPO
Open Access BPO2 weeks ago
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Open Access BPO
Open Access BPO3 weeks ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

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Open Access BPO3 weeks ago
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