New hires want more than just enticing freebies to stay loyal and stay longer in the company. For those involved in the call center business, particularly in top outsourcing destinations like the Philippines, managers should directly participate in the orientation of new agents. Employee attrition is not a new issue in the call center outsourcing […]
Outsourcing in the Philippines and other top offshore destinations has become a solution for merchants who are in need of aid in creating an e-commerce website. Open Access BPO enumerates the components that outsourcing firms contribute to empower a launching online store. An e-commerce transaction is played by three important roles: the customer, the e-commerce […]
Big Data Architect, Data Scientist, and Cloud Service Specialist—these are just some of the positions that didn’t exist before digital technology took over the business scene. Open Access BPO lists down eight job titles that only came to be in 2008. The ever-evolving business landscape has been catalyzing workplaces all over the world, and along […]
What are the secrets to outbound sales success? Open Access BPO, an outsourcing firm with almost a decade of telemarketing experience, shares some tips about closing deals over the phone. Closing a sale face-to-face with a client can be quite a challenge. On the phone, it can be twice as challenging since the agents have […]
What should social media marketers and customer service representatives know about the biggest social network? Open Access BPO shares two important Facebook facts. Social media marketers who execute campaigns on the largest social network want to ensure two things: that they are heard and that their activities are free from threats. That’s why it’s imperative […]
Has creating content been challenging for your brand? Why not just resort to content curation to gain more followers? One hallmark of an effective content marketing strategy is content curation. It involves gathering, organizing, and presenting valuable and relevant content from various sources to engage and educate target audiences. However, many businesses face challenges in […]
Web content management is one of the business process outsourcing (BPO) services in the Philippines that businesses from all over the world entrust to the country. How do Philippine firms excel at this service? Open Access BPO shares some of the ways how.
There comes a point in a brand’s journey where customer service and marketing intersect. Here’s how businesses leverage this. The interplay between customer service and marketing is crucial for success. Achieving marketing success relies on a well-integrated system where customer service acts as both a catalyst and stabilizing force. Today, we will look into the […]
A survey suggested that shoppers prefer phone transactions to be supported by web-based programs. Open Access BPO shares some findings that retailers who are outsourcing to a call center in the Philippines and other top offshore hubs need to know. A report released recently by IT customer engagement specialist Kana revealed several things about retail […]