People are opinionated when it comes to relationship red flags. The same goes for shortcomings in customer relations. As a business owner, you understand the importance of building strong customer relations to ensure the success and growth of your brand. However, despite your best intentions, you may unknowingly be sabotaging these relationships. Today, we will […]
Let’s stop the meaningless chatter about big data and start talking about results. Everyone in the world of business is engrossed in the possibilities of big data and analytics. More often than ever, we’re seeing how these highly sophisticated tech-driven capabilities revolutionize customer service and marketing strategies. It’s apparent that data-driven insights are pushing us […]
The best healthcare firms take care of their patients even outside the clinic or hospital. This is where multilingual call centers come in. Effective communication plays a vital role in the healthcare industry, where clear and accurate information exchange is crucial for providing quality care and ensuring patient safety. Language barriers can impede effective communication […]
Data analytics shows how customer experience should be delivered. Learn how your brand can tap into its potential here. Data analytics has become a game-changer for businesses seeking to enhance customer experiences. Through the power of data, organizations can gain deep insights into customer behavior, preferences, and needs. Because of data analytics, brands are able […]
Data analytics, borne out of the need to make sense of big data that contact centers collect during their everyday operations, is completely changing the way brands deliver customer service. Brands are always on the hunt for new ways to add value to the services they bring to customers. As the consumers’ standards of good […]
What happens when brands make decisions based on erroneous information? Call centers generate massive amounts of data every day. The big data explosion in these frontline organizations is effected by the use of multiple channels, allowing brands to interact with several customers at once. Generally, we’d say it’s a good thing. The more customer data […]
Because data is the lifeline of call centers, having a reliable backup system is a must. Call centers handle massive amounts of data every day. They deal with customer information, company-owned data, financial transactions, and databases. These data pile up over time as more customer interactions are being managed and new communication channels are being […]
The war between on-premises and hosted contact centers is becoming even more intense. While it’s true that cloud solutions for outsourced customer support have become popular, many business owners are still torn between on-premises and hosted service providers. It doesn’t help that the battle between these two call center types is marred by a lot […]
Data analytics allow brands and their call centers to gain a competitive advantage over their competitors. So why are so few organizations adopting this technology? In an industry driven by digital technology, measuring customer satisfaction through quantitative, transaction-based metrics isn’t enough. Brands need to dig through mountains of data to make sense of what customers […]
In order to create more knowledge-based jobs, the Philippine call centers must embrace the big data revolution. The emergence of big data is supposed to help brand managers enhance the customer experience in innovative ways. For instance, the potential of a single piece of research when applied to the customer service sector is practically limitless.
