The largest professional network in the entire web can help you screen your prospective BPO companies. You’d be hard-pressed to find an organization who doesn t use LinkedIn to promote their brand. It s the most commonly used social media platform for B2B marketing, and top-level executives find it a great tool for lead generation.
The Philippines aims to maintain its footing as one of the world s best outsourcing destinations, and sustaining this momentum is the biggest challenge. The Philippines’ business process outsourcing (BPO) industry has had its fair share of both challenges and opportunities since the first call center in the country was established. In fact, the outsourcing […]
Brands know that outsourcing customer service can help them manage their core functions better. But is it always the right choice? Most brand managers are hesitant to entrust their services to an external provider for fear that it can take away the company’s unique identity. Indeed, outsourcing services are becoming highly commodified, especially because most […]
If you want to provide customers an omnichannel experience, don t rush the process. Otherwise, you may be doing more harm than good. In our highly advanced era, customers are leading multi-channel lives, hopping from one device to another for very specific purposes. Brands, meanwhile, face the challenge of fitting into and embracing the customer […]
Contact center companies without a good grasp of emerging tech trends and how they operate will find themselves in shambles if they don’t step up. To determine the best way to move forward and thrive in the industry, call center firms must be agile and responsive to the changing expectations of their customers.
To maintain its standing as a burgeoning economic force in Asia, the Philippine outsourcing industry must aim for a higher spot in the industry value chain, an economist said.
A set of defined technical skills is every professional’s ticket into the outsourcing industry. If your employees possess the hard skills needed to execute their tasks, your team will be in good hands, but only for an indefinite period. If your goal is to find indispensable team members, expertise should only be your second consideration. […]
The Philippines is outshining its neighboring countries’ financial and market performance amid the looming threat of escalating sell-offs and falling manufacturing business that Southeast Asia is facing. Its economy expanded by 5.7% in the previous quarter according to a Bloomberg survey, a noteworthy leap from the 5.2% growth rate seen in the first three months […]
Long considered a global outsourcing superpower, the Philippines sees an even larger expansion in its business process outsourcing (BPO) industry. According to the Information Technology and Business Process Association of the Philippines (IBPAP), this current growth pace may generate revenues predicted to surpass remittances from overseas Filipino workers.
Bolstering its presence in the business process outsourcing industry, Open Access BPO will soon mark its second expansion in Asia this year as it launches a new office in Davao, Philippines on August 11, 2016. The multilingual contact center recently brought its services to Taipei, Taiwan. Together with its operations in Makati, Philippines, there will […]
