Tag: call centers

Recruitment 101: Attracting High-Performing Call Center Agents Call center leaders want only the best talents for their team, but the best talents are also looking for the best experiences from their prospective workplace. But who are these high-performing call center agents? And what can you do to ensure your call center partner can attract them […]

LAS VEGAS, Nev., Oct. 20, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced the relocation of its Las Vegas office to accommodate its expanding operations. This relocation is part of the multilingual BPO company’s three-year, $20-million investment roadmap to expand its global operations and grow its highly skilled multilingual workforce. The […]

As more consumers turn to online channels, businesses are expected to provide accessible, multilingual call center support for their international customers. Businesses must also keep an eye on the economic shifts pointing towards globalization and regionalization, both of which can widen audience reach. Multilingual outsourcing puts bridging the language gap at the forefront. The broadening […]

TAIPEI, Taiwan, May 5, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced its investment to expand its multilingual knowledge process outsourcing (KPO) and call operations. The investment adds a new Taiwan office. The global outsourcing firm has facilities in China, the Philippines, and its US headquarters in Las Vegas, Nevada. Launched […]

Businesses commonly gravitate towards outsourced contact centers with relevant experience in specific industries and solutions. Rightly so. Of course, the list of what makes a business process outsourcing (BPO) firm an ideal prospect goes well beyond that. You must also consider is the location of their operations facilities. After all, each locale can provide both […]

When choosing an outsourcing service provider, businesses must understand how their prospects develop and deploy their programs. Prospective outsourcing partners must combine long-range thinking with the processes, technologies, and the skilled workforce to address every client’s needs and help them achieve their long-term plans. The best business process outsourcing (BPO) companies orchestrate and deploy these […]

Global strategic advisory firm Tholons has ranked the Philippines in the 15th place of the top globalization destinations in its latest report, the 2023 Global Business Innovation Sustainability (TBIS) Index. The southeast Asian nation made it to the second notch of the “Top 50 Digital Nations” list, while eight of its cities have been identified […]

The European Union’s (EU) new data security and privacy directive seeks to improve how businesses, including call centers, handle vital and personal data of the trade bloc’s constituents. This presents implications on how contact centers should process an EU citizen’s personal information. In early 2016, the EU signed into law its new data protection policy, […]

Commonly used in the telephony industry, skills-based routing is far from being a new concept. If you still haven’t rolled out this call assignment solution in your call center, this guide is for you. As more and more brands come to realize just how crucial the customer experience is, many of them have begun to […]

All over the world, businesses are operating in a landscape where everything is changing fast, thanks to technology. Let’s look at how the world’s outsourcing capital, the Philippines, is adapting to this dynamic environment. The Philippines is no stranger to successive tech trends and innovations, all of which are reshaping its business landscape. There’s the […]