A company’s customer service language speaks volumes about how well it knows the market it serves. Using it effectively does a better job of building a certain image for a brand more than any other strategy could. It’s the same reason behind many businesses’ decision to partner with a multilingual call center—to provide the kind […]
How safe is your call center against social engineering techniques? Learn more about these threats here. Businesses rely heavily on technology to operate efficiently and serve their customers. While robust cybersecurity measures are essential to protect against external threats, one insidious danger often flies under the radar: social engineering. This malicious practice involves manipulating individuals […]
It s a widely followed advice in the business world that if you want your consumer base to stay solid, you must focus more on fostering loyalty among present customers instead of devoting most of your efforts to attracting new ones. Brand loyalty does play a major role in customer retention, and an even greater […]
It’s not hard to imagine how difficult working on a night shift is. Performing a stressful job during the ungodly hours of the day can take a toll on the third shift employee’s health. If you’re responsible for call center management of night shift agents in a call center in the Philippines, you don’t want […]
Crowdsourcing is becoming a favorite content marketing move of many brands because of how it lets them access a vast, inexpensive resource of new, intellectual, and effective ideas. Not to mention, it encourages interaction between brands and their consuming public, as well as among fellow community members. The sense of collaboration that people get from […]
Shopper marketing composes of activities or strategies that retailers must execute in order to gain a good understanding of the people who buy from them. It deciphers consumer behaviors and shopping preferences so that brands can target their audiences better through promotional tactics that are well-tailored after each buyer demographic.
Self-service customer support channels are undeniably a big help in easing out the delivery of assistance to today s modern customers, whose definitions of satisfaction and convenience are perched on online technology. Many companies can attest to their clients high demand for self-serving help desks in the forms of mobile apps, FAQ (frequently asked questions) […]
Knowing the people you serve is one of the initial steps that telemarketers must take in order to sell to them well. The market segments you target may depend on your products, brand image, and other factors, but regardless of the industry you are in, there are roles that are present in every audience.
Failing to meet customer expectations is one of the biggest no-nos that any customer service provider should never commit. What truly sets exceptional businesses apart is their ability to efficiently ensure customer service recovery from these challenges and transform dissatisfied customers into loyal advocates. These unforeseen and unavoidable instances cause you to fail in fulfilling […]