What Does it Take to Become a Content Moderator?

What Does it Take to Become a Content Moderator?

Connie Lansangan Published on July 10, 2018Last updated on July 20, 2022

Content moderation isn’t something we could just rely on automation to accomplish. Despite the speed advantage that it can provide, there’s nothing safer than the conscious judgment of the human mind because of one thing: context.

OABPO-Content Moderator- are you qualitied

Context is the mighty fine tool that helps human beings read between the lines. It’s what distinguishes an algorithm from a person—what a computer might find perfectly safe might be distasteful.

Take for example the GIPHY death counter issue. It passed the GIF database’s radar, despite its obviously hateful content. It’s not until the uproar that it was removed. It took GIPHY a month to get back to social media platforms Snapchat and Instagram’s good graces, too.

Content moderation might seem like an easy job for anyone who could discern good from bad, but it’s more than that. Sifting through the inherent vileness of the Internet requires a sharp eye, a trained mind, and a tough stomach. It requires precise, level-headed analysis that can analyze context properly. Having these make content moderation a bit easier, without discrediting its difficulty.

Aside from these, content moderators should have these other traits to help them maintain a safe space for their platforms.

              

  • Online Community Exposure and Experience

    content moderator depiction Open Access BPO
    Context is key. What might be inoffensive to one group of people might hurt another. Having experience in managing user-generated content from sprawling online communities—be it a forum, a Facebook group, a subreddit, or one’s own website—helps moderators in policing a platform’s content. It gives them an idea of how members interact with each other, which behaviors are normal, and which actions shouldn’t be tolerated.

    This especially helps in moderating niche communities. Some rules are uniquely a community’s and wouldn’t apply at all to other forums. Extensive knowledge about a specific community helps in developing better judgment and insight if one’s tasked to handle an account of similar nature.
              

  •           

  • Multi-Platform Savviness

    content moderator using magnifying lens on laptop
    Those who monitor content and social media must also be knowledgeable in the usage of various social media platforms. Most companies don’t stick to a single social media account. As much as possible, they need to get their word out. It’s ideal for them to know the way around each platform—which content works for one, which policies affect another.
              

  •           

  • Linguistic Expertise

    content moderator holding smartphone with international flags
    Photos and videos aren’t the only submissions that undergo evaluation. Particularly in ecommerce and review sites, keeping client testimonials and comments accurate helps give better impressions to brands. This is why multilingual moderators are necessary in such diverse communities. They can check the quality of text in a particular language and understand colloquialisms, slang, and other nuances some people may miss out on.
              

content moderator what it takes

Since most Internet-related actions are human interactions, they require human sensibilities. They need to be managed by real people with excellent judgment. Allow context to thrive. Let automation help smoothen the process and let the human touch take care of maintaining order and quality in your online community.

Brands wanting to improve their online reputation, they may overlook content moderation as their missing ingredient. And with ever-changing online trends, it’s a must to partner with a trusted industry expert that understands what effective content moderation can do for brands.

They don’t have to search far. Open Access BPO offers a great range of content moderation services from social media to image to multimedia moderation. Contact us today, we’re here to help.

 

Read More

Connie spent most of her early years as a lifestyle and culture blogger before turning quasi-corporate as a feature writer for a magazine. She has since turned full-corporate, covering outsourcing, call center, and customer support news and features for Open Access BPO.
JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO3 days ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.

But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3UZf4i0

----------
Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO
Open Access BPO4 days ago
Making your #CallCenter agents happy boosts #productivity and elevates #CustomerExperience.
Here's how you can make their lives easier: https://buff.ly/3UQvadX

----------
It's #CSweek! Don't forget to express your appreciation to the awesome people assisting your customers. Celebrate the job they do!

Let's build you a well-engaged #outsourcing team: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #EmployeeEngagement
Open Access BPO
Open Access BPO4 days ago
It's 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗪𝗲𝗲𝗸, a weeklong celebration of the value of #CustomerSupport and the people who assist customers.

We recognize our people across Open Access BPO's international locations and celebrate them for the awesome work they do.

#WeSpeakYourLanguage
#CustomerServiceWeek
#CSWeek #CelebrateService
Open Access BPO
Open Access BPO6 days ago
#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

Join us as we explore just how effectives this strategy is in the #CallCenter: https://buff.ly/3LU2M6p

----------
We build strategies that empower people and solidify brand loyalty for our partners: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#EmployeeManagement #EmployeeEngagement
#CustomerExperience
Open Access BPO
Open Access BPO1 week ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO1 week ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO